Green flashing when playing from phone

He was surprised by my work around and said the Android developers are working on it. I forgot to remind him that Table plays fine without the work around using Internet app and my.tablotv.com. But chrome doesn’t do anything on my S7.

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From my thread. Forgot to mention it here. Been so miffed about chromecast I kinda wasn’t wanting to pay attention that it happened. hehe

I just looked at it again… seems all the files I copied off the Tablo cause the green flicker in Plex actually. I’m on the Tablo beta if that makes any difference. Only happens while the ui is over the video tho. & no where as bad as in Tablo, where it’s pretty much looks like it’s every other frame is green.

Tablo isn’t the only applies broken by Samsung S7. Capital Metro app doesn’t let you see calendar to enter expiration date of credit card. I can purchase on my tablet and store in the cold. Hardware work around doesn’t fix it :frowning:

Don’t know… it just caught me off guard to see it in Plex.

I also have the “Flashing Green” background issue on my Verizon s7 Edge when watching videos recorded on my Tablo.

The same recordings play perfectly on my wife’s Verizon s6 Edge and also play correctly on my Galaxy Tab S and on our Windows 10 Laptop.

I applied the temporary fix posted by beastman and it cleared the issue on my s7 Edge.
"Go to developer options."
"Find “Turn off hardware overlays” and turn it on".

Saw this. I haven’t gotten yet. It might fix our Tablo problem.

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“It will also resolve the initial flickering that some users complained about while playing back recorded footage.”

Sounds promising. Let’s see :slightly_smiling:

Remember the online chat with Samsung that I posted? Looks like I should have tried that sooner. Let’s hope. :blush:

Installing now…let’s hope.

Bad news. The Tablo flashing green is still there. Workaround still needed. :persevere:

Figures. Can’t fix anything to fast!

Flashing green are signals from Martian aliens. They have made contact with the select and privileged Samsung users! Get the decoders ready…:space_invader:

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Are the decoders available at the app store?

Lets hope they aren’t made by Tablo or we’ll all need antennas the size of the moon!

Just posted on Samsung on Facebook. Hoping to encourage them to fix the problem. Going to mention in other forums that @TabloSupport reads too.

Warning to those that have Tablo and considering getting Galaxy S7 o r S7 Edge on any carrier. There has been a problem for two months that Tablo flashes green when playing recorded video or watching live. There is a work around, which is enable developer options and check on to disable hardware overlays. I haven’t said anything outside of the community.tablotv.com until now. Either Samsung or Tablo needs to fix it and I got tired of waiting. Wanted to warn potential S7 and S7 Edge buyers. @Samsung hopefully fixes soon.

I’ve decided it’s just not worth it & sending this thing back to Amazon today. Going to either wait till July for the new HDHomeRun or buy one off ebay. :smiley:

Tablo is awesome and works on most things. S7 and S7 Edge just require the work around I posted. Nexus 9, even on Android N play correct without any work around.

It’s really hard to say who’s problem it is, since Tablo works everywhere but S7 and ALL other streaming apps work on S7 without the work around. It is ALL CARRIERS.

Wow… I’ve been having this green flashing problem for a while. I came on here to see if anyone else experienced it. Glad I’m not the only one… thanks for the workaround and for bringing the problem to the appropriate parties. I, as you all, really hope they get a fix for this. Sucks having a state of the art S7 edge and can’t use Tablo without the workaround. Cheers.

I also emailed support@tablotv.com with the phone number to Samsung.

Another chat with Samsung:

Akhil J: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
Bill: I chatted with someone a couple of weeks ago and they said the problem would be addressed.
Akhil J: Hello Bill.
Bill: I got the update today but the problem is still there
Akhil J: Bill are you having the chat ID that you previously chatted with?
Bill: I have an application, Tablo which flashes green while watching the video or live TV
Bill: I can get the chat number if you wait a minute
Akhil J: Sure Bill!
Akhil J: If you have the chat ID, I can have a quick glance at the chat.
Bill: 4311144236
Akhil J: Thank you for the chat ID.
Akhil J: Give me a minute to go through the chat.
Bill: When I click on “on” for “Turn off hardware overlays” then the app plays correctly
Bill: All my
other video apps work correctly. Tablo app works fine on all other
phones, including Galaxy S6 and S5. Just S7 and S7 edge have the
problem
Akhil J: Thank you for the detailed explanation.
Bill: The Nexus 9, even running Android N beta still plays Tablo fine
Akhil J: I can understand how bothering it is when the Tablo app doesn’t work.
Akhil J: I will do my best to help you.
Bill: I tried uninstall and reinstall today, since I just installed the update this morning, but it didn’t work, as I suspected
Akhil J: Just to confirm, are you using Galaxy S7 (SMG-930T)?
Bill: yes
Akhil J: Thank you for the confirmation.
Akhil J: Have you performed the Clear cache and Clear data for the app?
Bill: I tried clear cache before I uninstalled.
Bill: does uninstall clear data?
Akhil J: No Bill.
Bill: I (and others) have had the problem OVER TWO MONTHS. It does NOT make a difference on carrier
Akhil J: In this case, let’s try for Clear cache.
Akhil J: If that doesn’t work, I suspect that the issue is with the latest update.
Bill: two updates ago (not days, but the one before that)
Bill: i had to
get a replacement phone. Tablo worked. I did an update, and Tablo
still worked. I did update again, and Tablo flashes green
Akhil J: The issue occurs due to the update.
Bill: yes
Akhil J: Let’s perform some troubleshooting steps together to isolate the issue.
Bill: I’m in application manager. Should I clear cache and clear data? If I do, then the app with need to sync with the DVR.
Akhil J: No need, Bill.
Akhil J: Just perform the Clear Cache and the data and check for the issue.
Bill: cache and data cleared
Bill: dev options turned off
Bill: Launched Tablo
Akhil J: Is the issue still persists?
Akhil J: Okay.
Bill: The way the app works, it HAS TO SYNC with the Tablo DVR to get the tv shows, movies, and live tv channels I get
Bill: sync takes 6 minutes or so, THEN I can try to watch. I bet it will STILL be GREEN
Akhil J: Okay Bill.
Akhil J: Just check with the issue.
Bill: the issue doesn’t happen until I go to watch a show or live tv. sync just finished. will try now
Bill: I win! It
is flashing green. Now I will go to settings and Developer options,
and disable hardware overlays, and the tv will show correctly
Akhil J: I am sad to hear that.
Bill: and MASH is showing normally
Akhil J: Bill, let me check it with my supervisor.
Bill: But like I
said, Tablo is THE ONLY video app that does this. On the other hand,
Tablo works EVERYWHERE except S7 and S7 Edge. Hard to tell what caused
it, but it looks like the update
Akhil J: I do understand your concern.
Akhil J: But we have not come across such an issue.
Bill: Does anyone there have a Tablo, which is a DVR for Over the Air TV
Akhil J: We do not have such an option available from our end.
Bill: Would it help if I talk to Tablo and see if they will loan you a Tablo until the problem is fixed?
Akhil J: However I will check with my superiors and help you.
Bill: They are closed today, as they are in Canada and it is a holiday
Akhil J: Okay Bill.
Bill: see Green flashing when playing from phone for our 60 plua messages about problem
Akhil J: I am trying for the all possible options to help you.
Bill: I’ll wait
Akhil J: I
have checked with my supervisor and it seems to be a compatibility issue
with the Tablo application you are trying to use. In this case, we
recommend that you contact Tablo support team and check with them once.
Akhil J: As the other apps are working fine, it seems that there is no issue with the phone.
Bill: I have and
it has been two months. They only posted one message in that time.
That’s why today I posted it on Facebook. I don’t care which company
needs to do something, but I am warning potential S7 and S7 Edge buyers
about the problem, so it is in Samsung’s best interest to try to help
them fix the problem.
Bill: I put the warning in Cordcutters, which is one of the most popular cord cutter forums on Facebook
Akhil J: Bill, Samsung doesn’t like to lose the customers.
Akhil J: Samsung will do all the all the possible ways to satisfy the customers.
Bill: Samsung broke the phone with an update. It is NOT carrier specific
Akhil J: However, this is a new issue to our concern.
Akhil J: I will report it to my superior officers and they will take the action immediately.
Bill: If you had
access to a Tablo, would it help? I can call tomorrow morning. Is
there a phone number the Android devs can call you on or an address to
mail a Tablo to?
Akhil J: In this case, I will share the contact of our Voice support team.
Akhil J: You can contact to them directly.
Bill: I’ll give the Tablo people the phone number for voice support and the chat number. Hope it gets fixed soon.
Akhil J: Shall I share the contact with you?
Bill: Yes please
Akhil J: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).
Bill: Thank you
Akhil J: I wish the issue be fixed soon.
Akhil J: I am trying to help you all the way I can.
Akhil J: I hope you understand my limitations.
Akhil J: You’re welcome. Is there anything else I can assist you with?
Bill: that’s all

Yes, it’s been almost two months now since the original problem was posted. I was hopeful that the update this morning would have fixed it, but it didn’t.

Will someone that knows how to program Android please create a Tablo launcher, which turns off hardware overlays, and a end tablo which turns hardware overlays back on? Maybe even @TabloSupport