A Message from the CEO Re: Subscription Account Changes

I bought my second Tablo because I like to record a lot of the older TV shows, most of which are on the sub-channels and I needed more tuners. Once recorded, I use Tablo Ripper to copy the recordings to my computer where I edit out the commercials and finally save the edited files to my NAS server where I use Plex to watch them.

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I hate perfection.
I love righteous correction.
Thank you!

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Thank you all for the examples. That’s exactly what i needed. Thanks again!

With this change does that mean I have to pay twice for monthly if I have 2 or is it just if you’re doing a lifetime sub?

If you had a subscription as of 3/7 nothing changes.

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I don’t see damage control making a company so great suddenly. Just days ago, in Updates on Cloud DVR & Automatic Commercial Skip, Changes to TV Guide Subscription Accounts comments were made:

zippy
Anyone who thought that a small company like Nuvyyo could always only charge $150 dollars for a lifetime subscription covering multiple devices, new devices, and their replacements plus new features on all devices has been hitting the pipe too much.

Suggesting the company leaders made a bad decision up front - and it should have been obvious to someone running a major business.

Max
All the facts have been posted in the blog and on FB.

We debated it a lot internally, but if we wanted to start rolling out new paid services it just wasn’t possible with the current account structure.

This wasn’t an “o crap we made a mistake” moment. They clearly spelled out the fact that they’re changing what they already sold to existing owners, they even gave a nice animated GIF as an example of how it’ll affect existing owners.

Another quote “facts” from the company, time was spent making this decision. They knew what they were doing to users as it was well thought out… not a mistaken oversight.

tgwaste
Classic Bait and Switch.

Max
That’s a fair argument. So legally it might not be a bait and switch (IANAL); but ethically it just shows that they can’t stand behind their promises.

It has been suggested they use unfair or deceitful practices and may be willing to make unethical business decisions. Backtracking is just looking for another way to polish their methods… but does it change their policies or models?

Max
I don’t think it’s fair to change the terms/conditions

A couple days ago someone fusses “it’s not fair”, you get your way and now it’s a magnanimous company again? Nuvyyo certainly got their money’s worth for damage control and public relations services.

…and when you did your “system maintenance” to modify your subscription service, before announcing it, you screwed up users tablo devices! We have to refresh and that still did restore the scheduling. Your maintenance, many now view as a screw job (since backtracked) really screwed with our devices… for the services we paid for!

Is your “you” a plural/general form of you? You did quote me, but hard to tell if your question was directed at me or rhetorical.

@djk44883 Not sure where you live or what companies you deal with now a days but I come from a time when “The customer was always right”. That is not the times we live in now unfortunately. We live in a time of price gouging, hidden monopolies and customer oppression. So to see a company admit a mistake and make it right by their customers instead of posturing a “screw them” mentality is quite refreshing.

It was more generalize for the populous in context with the entire message, sorry for the misunderstanding.

I am generally “anti-corporation” views. The customer always being right probably diminished with the entitlement generation type of perception much of our society has. The information appears to show they knew what they were doing, or suggest, it was obvious it wouldn’t work, and the decision was made regardless. Then damage control.

Sure it was great they straightened it out, but does that heal the wounds? You know what they are capable of doing. They just need to make it look shinier next time.

It’s like a flash back to the 1960’s. Power to the people. Down with the establishment. I had to run to my closet and pull out my old protest clothes.

They didn’t fit anymore. Plus I’ve actually grownup.

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I bought my TABLO DUAL LITE on Sept 11th of this year, and bought the lifetime schedule subscription. I still use a 8-year-old ChannelMaster, but hate the free 1980’s style Schedule Guide.

At 74-years old, and on just Social Security income, $150 for a lifetime subscription was like buying a large bunch of expensive ripe bananas.

I really love the Tablo’s scheduling, but now that I’m about to also purchase a QUAD, and another large external hard drive, the costs are intimidating.

Is it a reasonable request to inquire about a ‘senior’s’ discount on a second, or even third, Tablo Lifetime schedule subscription in the household? (Perhaps $100 for the 2nd & $50 for the third and subsequent Tablos?)

Perhaps even better if Tablo allowed people to “gift” subscriptions. I imagine many might be willing to donate.

Maybe ~ $5/mth would be more manageable… one yellow banana at a time perhaps. :neutral_face:

In less than 2 months you already regret jumping in for an entire lifetime so early, so many “think” it’s a bargain with out thinking. They can pay a couple months before jumping in “for life”.

As mentioned above, you can transfer your lifetime subscription to the new QUAD but you can’t apply it to both the DUAL LITE and the QUAD at the same time.

If you’re only planning to use one of the DVRs there should be no additional expense.

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maybe, put your current large drive on your new quad, and purchase a less expensive smaller one for the dual lite, since you’ll most likely be recording less comparatively.

@TabloTV

I got a few months of service for my parents back in 2018 to test the DVR service. They eventually went with TiVo, but we’ve watched their service and future steadily decline. Since, they have made there way to Fire TV Recast, which is cheap and works well, but they are starting to think Roku may simply be the easier and more app-friendly of the platforms.

If they switch back to Roku, and thus consider a return to Tablo, we would still fall under the group of customers that can have multiple Tablos on a single subscription since we had been customers long before the aforementioned cutoff date, correct? I couldn’t quite tell since it wasn’t mentioned as to whether or not you needed to be an active, current member throughout the present, or just that you had to have an active sub at some point before that date.

Thanks in advance!

@dcburnquist

Actually it’s right there in the first post. You need to have an active subscription, and created before March 7, 2019. You don’t currently have an active subscription as of today, correct?

Hmm, really? It doesn’t seem to indicate anywhere that you would need lifetime. I’m sure there’s some that do annually just in case, and I doubt they would be excluded from this, but I could be wrong.

EDIT: I edited my post, but I’m starting to think I misread it. I thought it meant you would have had to have an active subscription at some point prior to that date. Now that you mention it that way, though, it sounds like you need a subscription that was active throughout the time from prior to the date up until now.