I wonder if this is location specific or how many channels you have checked.
I live in the Portland Oregon area. On my legacy Tablo, I have 15 channels selected and a guide update took 46 seconds. My 4gen Tablo has 29 channels selected and a guide update took 1 minute 4 seconds. Channel scan on Legacy picked up 79 channels in 1 min 12 secs and on 4gen it was 207 channels in 1 min 23 secs
Both is my guess. I removed all but 1 channel and did a rescan. Took over an hour.
I then put back the 113 channels in the Channel Lineup and did a rescan. The first stage update finished in a couple of minutes. Iâm waiting for it to do the secondary thing.
So who knows? Itâs nothing we have control over.
It would appear that they are working on the servers because they are running faster and the errors are clearing.
The Channels view vs the Category view has been resolved.
I hate to say this because I rooting for Tablo to do well and by extension, we will be happy but⌠They seem to stay a bit quiet during a situation such as this until they are on the cusp of releasing a fix. I expect they will start chattering about this right before the fix.
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I worked for a large networking vendor and we did the same thing during issues. It kinda sucks on the consumer end, but I understand since Iâve been on the other end too.
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Yeah, me too.
I have no sympathy for stupidity. It is reprehensible to abandon duty and responsibility particularly with a customer facing product.
I have 50 years of computer technology experience. I have been the Disaster Recovery and Business Continuity Director for a global financial services organization.
I have also been the Point Person for innumerable Problem Management situations in technology.
Along with 50 years of programming experience on various platforms from PCs to mainframes to vast UNIX super-cluster arrays.
Weak management is just weak.
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Have you (or others here as well) ever considered creating your own DVR solution and possibly mass producing it? Btw, I have. Whether or not I make that happen⌠canât say. But I havenât totally abandoned the idea. Best way to prove a point is via demonstration.
Even if not mass produced, I might still do this, âjust for meâ, you know?
When I worked for a municipality IT dept, we did what we could to notify citizens and users when systems were down or degraded. The most difficult part was working with internal teams to troubleshoot and fix the system. I knew it was very frustrating for those users and they had every right to complain.
Iâve been known to grumble on this forum. Not everything is sunshine and rainbows and sometimes we need to provide more direct feedback. Iâve definitely received my share in the past.
I think the guy making the Zapperbox had this same idea. Now they charge $349 for his flagship device.
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Yep, gotta start somewhere. I used to solder Perfect Sound boards on Anthony Woodâs kitchen table in college. Sometimes you take that first step, and it leads to bigger things.
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Give me your credit card information and Iâll mail you a hockey puck.
With an extension cord taped to it.
Iâm more inclined to convince investors to acquire the company to replace the boss⌠The Nortel curse. Oh. You are all too young to remember that.
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Ya, I remember reading your comments on this before. Pretty cool. Now theyâre supposed to be bought by Comcast? Is there any traction on this?
Hi folks - We have applied some fixes which should result in improvements for guide data downloads. If youâre still seeing guide updates take more than an hour, please contact support directly.
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How about guide corrections? Is there still no way to correct wrong or no guide info?
@lowman what is your zip code? What is the channel that is in error?
46614
28.7 THE NEST- Guide has info for some other channel
57.3 MOVIES - Guide has info for some other channel
69.1 HEROES & ICONS - Guide shows âTo Be Announcedâ
I see those are wrong/missing. I pulled up the Gracenote listing.
The information in Gracenote is provided by the station owner/operator. Itâs their responsibility to insure the data is correct and to regularly maintain the changes. Not all stations subscribe to the service.
When thereâs an error typically contacting the station is the solution. Iâm guessing that Tablo was gathering the updates to forward to Gracenote or the station as a courtesy.
Tablo cannot force the changes to be made.
https://tvlistings.gracenote.com/grid-affiliates.html?aid=cha
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This was a response from one of the stations after I reported it to them. I also have a TIVO and the guide is corrected shortly after reporting inaccuracies to them. They probably use Titan TV guide data. A DVR is only as good as the guide info and itâs looking like Tablo doesnât have a system to promptly correct guide issues.
âWe told Gracenote weeks ago and several reminders since. Since Gracenote outsourced all of their services overseas, theyâve gone from bad to worse.â