We have some tips for working with our team here:
Do you support multiple, concurrently open tickets from one user?
Is there a way that submitted requests can be tracked?
Not at this time. We did used to enable user login on Zendesk - but it created confusion for some customers trying to access https://account.tablotv.com/ or http://my.tablotv.com/.
or followed up if nothing is heard back after more than a week has elapsed?
If you reply to the ticket form your end at any time, it will always reopen the case on our end, even if it's been closed, regardless of how long it's been.
Can you tell me how many open, unresolved issues you currently have that I may have submitted?
We don't have any open tickets from you. You are submitting tickets to this form, correct? Or else emailing firstname.lastname@example.org?
Or do they somehow get closed after a period of time?
No, tickets are only closed after they've been deemed solved. But even then, if you respond to it from your end, it reopens the ticket.