Official Tablo Support


#243

@dtherio I feel your pain as I have lived through exactly the same.

Between my antenna, spliter, Tablo, hard drive, android Tablet and misc I was into this cord cutting adventure for around $800 myself only to find out that Chromecast wouldn’t work. By the time I came to this realization it was past my 30 day window to return to Amazon as well. I admit mostly cause I was traveling for business but again my issues where never resolved by support and they quite responding to my ticket and emails.

Luckily for me I’m some what tech savvy and by the grace of your favorite deity I was able to use @cjcox python script to integrate the Tablo into my Plex media server. If it wasn’t for that I’d up the proverbial creek without a paddle.


#244

The Tablo has an internal 4 way splitter. Have you tried not splitting the antenna and connect it to the Tablo? I got a separate antenna for the TV.


#246

Is there any way we can get rid of @orion4100 or at least direct him to US political forums where he’ll fit right in?


#247

I’m not using any splitters. The antenna is connected directly to the Tablo. All I get from support are lame excuses.


#248

Mine does t even record properly. Support has seen this but still excuses.


#249

There are shows - for example, Elementary - that routinely seem to start late, probably due to sports or other delays. The Tablo scheduler doesn’t ever adjust for this, so almost every episode I’ve recorded of Elementary is missing either the very end or as much as 2/3 of the show. The only solution I know is to record the next show on the schedule, but in this case it would be the evening news, so that’s not practical. Since it’s been a long time without an improvement, I’m not expecting the schedule program to improve, but why can’t we be allowed an option to increase the extra time at the end beyond 5 minutes for specific shows that follow sports or news events? Not for everything, but just for specific shows in problem slots, we could add say 1/2 hour or 1 hour to the end automatically.


#250

Sunday night CBS is really a problem during football season. For that reason, I have a repeating manual recording of the CBS station from 8pm to 12pm. If the regular recordings get messed up, I have that as a fall back. And this is even after CBS moved all their shows back by 30 minutes on Sunday. They’re still running 10-20 minutes past that regularly.

The Tablo guys have said that the firmware can now support extending individual shows, but they can’t turn it on until they can get the UI to set it into the various clients.


#251

Thank you. I didn’t know that you could use both time-based and schedule-based recording simultaneously - I had thought it was a binary choice. I’ll try to set that up as a backup too.


#252

@TabloSupport Are there any guidelines on response time back to customers? Do you support multiple, concurrently open tickets from one user? Is there a way that submitted requests can be tracked? or followed up if nothing is heard back after more than a week has elapsed?

Can you tell me how many open, unresolved issues you currently have that I may have submitted? Or do they somehow get closed after a period of time?


#253

We have some tips for working with our team here:

Do you support multiple, concurrently open tickets from one user?
Yes.

Is there a way that submitted requests can be tracked?
Not at this time. We did used to enable user login on Zendesk - but it created confusion for some customers trying to access https://account.tablotv.com/ or http://my.tablotv.com/.

or followed up if nothing is heard back after more than a week has elapsed?
If you reply to the ticket form your end at any time, it will always reopen the case on our end, even if it’s been closed, regardless of how long it’s been.

Can you tell me how many open, unresolved issues you currently have that I may have submitted?
We don’t have any open tickets from you. You are submitting tickets to this form, correct? Or else emailing support@tablotv.com?

Or do they somehow get closed after a period of time?
No, tickets are only closed after they’ve been deemed solved. But even then, if you respond to it from your end, it reopens the ticket.


#254

Ok, kind of bummed out to realize that all the issues I’ve raised here, all the times that I’ve placed my Tablo in remote access mode is just “tears in the rain”. I’ll start opening tickets and if I don’t get a response after

“slightly longer”, I guess I’d have to open a second ticket since one can’t follow up on the original ticket as per


#255

Its been this way since day one. Cheers


#256

Yep, it’s all on me.


#257

When a new network launches, apprently it slows down the guide provider, as has recently happened when QUEST launched.