Yesterday (8/31/2015), our recordings stopped. You could schedule, but nothing would appear in the recordings tab. We’re still on 2.1.30 (haven’t got the 2.2.2 notice, yet).
I tried swapping out the existing drive with another (they’re the same kind of drive). That didn’t change anything. Did hard reboots and a number of “turn it off” type remedies and nothing worked. So, after seeing some troubleshooting posts here and other where, I decided to do a factory restart.
This, apparently, was a big mistake as I cannot now connect to the tablo with my iPad. It just gives me an error on the connect page and the wheel of infinite spinning on the add new tablo page. I know they’re on the same network, as I can see the mac addresses and the IP assignments for both devices. When I look for a Tablo_XXXX on my iPad, there isn’t one. My router says tablo-quad, but that doesn’t appear, either.
I’ve tried calling your tech support, but I end up with the recorded message about calling back during office hours (this is currently in your office hours). I’ve tried many times, even trying to call your main number and asking for sales. All calls are forwarded to the after hours recording.
Can I get some actual support?