Issues After Updating to 2.2.6

Another half baked update by Tablo. +1 here for the web app stuttering after upgrading to 2.2.6. Come on guys, if it ain’t broke…

Ever since the update - I have had random issues that were not there before. Fast forward preview panes were missing - but randomly came back today. The Roku app continually freezes, sometimes reboots on its own, or I do it myself. Right now, I cannot play any episodes - I can see they are there - but cannot play any of them - even after unplugging, rebooting, etc. (no updates are available for my Roku). Frankly, just frustrated - what has been a rather smooth experience - has turned sour.

Roku 3, firmware 6.2 building 3672 (connected via ethernet to router, no updates available)
Tablo 2-tuner
WD 1TB Elements Portable Hard Drive

I’ve had some “random” issues as well. The update seems to work well with Apple TV and our iPhones/iPad, but it doesn’t work at all on my Windows 7 laptop using Chrome (Version 47.0.2526.27 beta-m) and only partially with Firefox v41.0.2.

While there are many platforms and devices to consider, 2.2.2 was working just fine and I wish we could roll back to that while the issues are being addressed in this version.

After I fast forward through commercials, it is taking about 90 seconds for playback to resume. It also takes about 90 seconds for playback to start when I first start a playback. I am using Roku 3 with the Tablo Preview channel.

That is good news. I am still at Roku 3 version 6.x and the rewinding, fast forwarding, and starting a playback is taking about 90 seconds. I am hoping the 7.x update reduces that delay.

For some positive input Fire TV wired and wifi Chrome, I only have compliments on how everything has worked this weekend after the upgrade to 2.2.6. Deletion of programming is much quicker, time to a first screen of video is much better. I think things have improved enough to cut the cord in the next week :smile:

I forgot my one issue that is still out there, low audio level. Either a button for unity of what it was recorded as or 3dB steps would be gread

My experience with upgrades has been positive as well. I’m using 4 Roku sticks, running the Preview Channel Build 15, and upgraded the Tablo to 2.2.6 on Friday. I’ve been using Tablo all weekend, watching live and recorded content, as well as content newly recorded since the 2.2.6 update. Everything has been rock solid. Live TV has been perfect, I watch recorded shows and they delete correctly. Quality of the video is absolutely outstanding, much better than what I was getting on DirecTV. So at this point, I love the new updates and am enjoying a great experience with Tablo.

I had some issues early on when Tablo was on Wi-Fi, but after moving it to wired Ethernet, I’ve been very happy with it. In fact, after updating my router, it got even better. I do see postings by some folks having issues with their Tablos, but I strongly suspect that their problems are with their peripheral equipment (antenna, router, hard drive, etc.) as opposed to the Tablo itself.

which router did you go with?

Went with the TP Link Archer C7… it came highly recommended, and can even do address reservation based on MAC address. It’s the best router I’ve ever owned.

And do you do address reservation for the tablo and if so is it for remote connection?

I keep seeing someone always suggest IP reservation. And if all the clients are strictly LAN based versus WAN(remote connection), I have no idea why the DHCP server isn’t working properly in these routers.

I was going to guess that one. Seems to be a popular choice.

Here’s what I’m currently running

Roku stick: 3400X V6.2 Build 6004
Roku stick: 3500X V6.2 Build 6005
Have a total of 4 Roku sticks, all running Roku Preview channel Build 15
All Roku sticks on 2.4 GHz Wi-Fi

Router: TP Link Archer C7

Antenna: RCA ANT702F
Directly routed to Tablo. Removed external splitter to get improvement in performance.
Mostly happy with the antenna, but I’d like to improve on it. Tried Mohu Sky 60 and didn’t work as well.

Hard Drive: WD Elements 10B81012 (2000 GB)
Recommended hard drive

Tablo: 4 Tuner SPVR4-01-NA
Firmware: 2.2.6
Tablo connected to router via Ethernet cable.
Max recording quality: HD 720 - 5 Mbps (May try 1080 at some point)
Fast Live TV startup NOT enabled

I do address reservation… one of the features I looked for in the new router which my old one didn’t do. Nuvyyo recommended address reservation. I picked something outside the range of my DHCP pool. There seemed to be issues with the way Tablo worked with dynamically assigned IPs, and address reservation took care of that. Ideally, there would be a configuration option for a fixed IP, but given that there isn’t, doing it in the router is the next best thing.

DHCP is a very old and mature protocol. I don’t use remote connection. My DHCP resides on a ISP WAN router. This router hasn’t been rebooted in over a year. Yet all 11 client systems (TABLO, Roku, Windows, etc) have been getting/using the same IP address not matter how times they have been rebooted.

Maybe there is something terribly wrong with some of this DHCP server software. Or the clients aren’t properly requesting the same address on refresh.

I am having the ‘loading, please wait’ issue on live TV, opened below ticket with support:

I upgraded from 2.2.2 to 2.2.6 yesterday, and today am noticing, while watching a live football game, that I get caught in a continual loop. What will happen:

I’ll watch 5-10 minutes of normal playback,and then will see ‘loading, please wait’, be taken 15 seconds back in the playback, and it’ll restart from that point. It’ll play 10-15 seconds, and revert. If I go out and then back into braodcast, it’ll temporarily resolve, but later repeat (usually minutes later).

Worth noting:

  • I did not have this issue on 2.2.2 - exact same setup/configuration on my end
  • I swapped out my Roku 3 with Roku 2 (2015 version of Roku 2) and experienced same issue
  • Rebooted Tablo, issue persists
  • Downgraded recording quality from 5 mbps (was on this setting @ 2.2.2, no issues) to 3 mbps, rebooted Tablo, and issue persisted.

I do not seem to experience on recordings, just live TV.

Edit to add - On Roku 6.2 firmware.

My Roku stick and Roku 3 both have the problem. If I ff through commercials it takes a long time to start playing again. I’m still on the 6.2 Roku firmware. I also have the problem where local channels keep “Loading”. Both of these started happening after the 2.2.6 update.

What recording quality are you using?

Hey folks -

It seems like slowness on Roku is a popular theme.

If folks who are seeing this can please reboot their router, their Tablo (QUICK press & release of the reset button) and then their Roku leaving 5 minutes in between each reset and then see if the problem resolves?

If it doesn’t, please let us know the following:

  • Roku hardware version
  • Roku firmware version
  • Which Roku channel you’re using (public or preview)

If you’re still using the public app, try loading preview. It should be much faster for you.

This is exactly the problem I’m having.