It’s true…we do love conjecture.
Well in that case…
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…I KNEW it.
My vote was for either A) cosmic rays or B) commies.
I have a Linksys EA3500 router and both 2.5 GHz and 5 GHz networks. My Tablo, Roku 3, Roku Lt, and FireTV Stick are all wireless. The Tablo and Roku 3 are on the 5 GHz network, and the FireTV is on the 2.4 GHz network. Nothing to fake my location so I can stream stuff not met for the US.
I was gone for weekend after updating on Thursday so I only have a couple days of viewing to relate but I’ve seen the same thing on the Roku 3 and Tablo both hardwired. I’ve found Live TV to work fairly well but it does get the “Loading” message a few times during an hour show but nothing as bad as some have had in the previous posts. Now I’ve tried watching recorded shows from the new firmware on the Roku Preview and they are un-watchable with the “Loading” happening significantly. I can watch the same recording in the Android app and in Chrome with no issues.
I also tried a recording from the same channel (1080i) with the same recording settings (1080p) from the older firmware. There was minimal “Loading” on the Roku, ~ 4 times over the 30 minute show which I still believe is more than I can recall for the older firmware.
Hope you guys can figure out the issue as I’ve had the system for about a year and really am a fan of the constant updates and improvements that are being made!
I’m glad to know Tablo is working on it. I just tried to watch Citynews Toronto and saw the “Buffering, please wait” 27 times in 8 minutes!
Incidentally, there is another problem I notice on 720P stations, like CBC Toronto, where if I pause the stream and resume, it will then freeze the video every 3 seconds or so even though audio is not affected. Stopping the playback and restarting it via resume fixes the problem. This problem is perfectly repeatable. Pause, resume, and it’s back. Are you guys fixing this one too?
If you need a tester or any logs let me know. This is happening regularly enough for us that my wife is ready to chuck the Tablo out the window and go all Office Space on it.
For what it’s worth, the show that I was trying to watch via a Roku 3 (while it was being recoded), played back perfectly a day later. Not sure if the buffering was related to the time shifting.
You can appease the wife in the short term by changing the recording quality to 720p.
This issue appears to be happening with the 1080p 60 fps video.
Thanks, I did that Sunday evening, but she’s still catching up on things that were recorded at 1080 over the weekend.
I have the same (potential) problem as @nicholb in that all recordings for the entire history of Tablo were at 1080p, so switching to 720p at this late date won’t be much help for anyone who has as many recordings as I do. And again, I myself, am not seeing any problems at all at 1080p, so obviously there is more at play here. It’s probably fair to say that 1080p is a factor, but what are the other factors?
For example, in the past, I’ve had so much trouble with Tablo’s authentication process, that I always think of that first. Could this be a new authentication problem? It doesn’t seem like it would be, because once it’s authenticated you would think it would stay authenticated, but maybe that’s not how it works. The worst scenario (for me) would be if it only starts to misbehave after the power gets cycled. Because that hasn’t happened to mine yet. I actually want to try it and see what happens, but my head is already hurting this morning, so I hesitate to invite more pain.
Or maybe it has to do with Tablo’s processor load. Maybe it matters if Tablo is using one tuner or four tuners. Maybe some users tend to channel surf live TV more than others, thus making more tuners busy. If @Kaizen had a problem while playing certain content with his setup on one day, but then it worked fine the next day, in an otherwise identical hard-wired setup, then that seems to point at the possibility that Tablo was tapped out the first time, but then not the second time.
I see over and over the statement that the issue is entirely recording at 1080p, but there are many of us who switched to 720p - Roku/Chromecast and still have about a 80% duty cycle of buffering, so please do not consider this “fixed” by just a downgrade in recording. Same thing for using the older, non-Preview Roku channel.
Well said. There has to be more to the story. Hey @TabloTV, if I can be of any assistance as an example of a seemingly unaffected setup, just let me know.
Interesting - from all the reports, I thought it was isolated to the 1080p 60 fps recordings, good to know.
Tablo is on it.
For me it does not appear to be load related. When it has happened there has only been one stream of a recorded program and nothing being recorded and no other users. Also both the Tablo and Roku 3 are hardwired.
Okay, so maybe we can scratch load, at least as a singular reason. And the same for a wireless ROKU, since mine is currently working fine wireless. Let’s just hope that @TabloTV can reproduce the problem because it sure is seeming random from my perspective. Perhaps some particular hardware versions are more affected, although I’m not even sure if there is more than one hardware platform, other than the external hard drives. 'wonder if that could make a difference…(?)
I downloaded the update before the holiday, It killed my tablo. Over the weekend the tablo finally came back up and required a rescan of the channels. When this was attempted it again locked up. This morning I tried to get it to operate before calling tablo service. It finally did a channel scan. Then it forced a reformat of my hard drive so everything on it was lost. I left the house for a couple of hours and when I came back I noticed that at least one of the channels was not playing the correct channel when selected so I did another channel scan. Now the the tablo won’t connect. This update was really a great thing.
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Hey folks,
We intend to have a load available soon to chiefly address the loading issues some of you have noted above. If you’d like to be a part of this limited test, let me know by PM’ing me the MAC address of your Tablo (found on the sticker on the bottom of your unit) OR by sending me the email address on your Tablo’s subscription account.
More updates to come, thanks again for your patience.
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Please include me in this limited test. I am at work and not able to provide the MAC address right now but I know that Tablo has it from previous conversations. My email is. mhyman.ips@gmail.com
Thank you!