@theuser86 @jcat I'd like to follow up on my earlier comments and give some context as well.
I am a software developer. I have been in the industry for 20 years and have worked on successful and failed products. The one thing that makes a product successful is that the customer is using it and loves it, in that order. If the customer can't use it then it should be all hands on deck" until we resolve that issue. I can't delight a customer that can't even use the product.
Here is how this should have been handled.
1. Acknowledge that there is an issue.
2. Determine what the problem is.
3. Notify the users that you are working on a fix
4. Fix the problem, including testing
5. Release a fix for that problem.
6. Incorporate the fix into future versions so that you do not cause a regression bug.
Unfortunately, they decided to swap #5 and #6. This means that there is more opportunity for current customer to leave. Each person that leaves is someone that will not speak well of your product. That bad word of mouth is more devastating than a bad review since it comes from a trusted source. In fact, this entire thread is probably causing folks to not purchase a Tablo if they are doing any kind of due diligence on this product.
I don't need an update to the Tablo device itself. I need an update to the FireTV app. That could have been done as a hotfix unless the problem is the communication channel between the Tablo and the FireTV which needs an update to both apps to mitigate the issue. Since I haven't head anything from Tablo about the root cause of the issue, I'll assume that it is simply a FireTV app issue.
As I stated in my earlier post, if the Tablo team's development and release processes can't handle this kind of hotfix then they really need to rethink their process. This is Software Development 101 and can be solved with a few off-the-shelf tools and well-known branching and release processes.
If this isn't a development or release process issue but rather a management decision to roll this all up then I'd suggest looking back at your Management 101 books that says you can't keep customers if you can't keep them happy.