Can't watch anything on Chrome browser

Just like what the title said. Tried on my windows computer, android phone, and android tablet. I can see all the recordings and the channel guide. But when I try to play anything, it’ll open the player and the circle keeps spinning, but nothing will play. Anyone else is having the same problem?

The was updated, uninstall Chrome on your computer, then re-install and try again.

Why are you using Chrome on your phone? There is a dedicated Android app for that.

Wait, what? An update to the website drives a reinstall of the browser?

Sounds like some serious sort of design flaw somewhere…

If this were common practice, we’d have to be re-installing the browser daily since most web sites get updated daily, or even more frequently. Not saying it won’t help, just saying something’s fishy in Pittsburgh if an update to the web site forces a re-install of the browser…

No it doesn’t require a re-install of the browser.

I have used the new update with the new HTML5 player on Chrome browsers on a Windows 10 desktop, Windows 7 laptop, and another Windows 7 desktop (HTPC) that worked right away. No need to re-install.

However, this person is having problems so I made an easy suggestion that would clear the browser cache and start from the beginning. It might help.

Before you jump to conclusions and criticize, please think first. You’re not helping.

I’m seeing the same problems in Windows 10 / Chrome and Windows 7 Chrome. I did a complete wipe of my browser cache and tried the shift+refresh with no luck.

I’m going to try to re-install chrome to see if it helps - but I would have to agree that we shouldn’t have to remove the broswer- but at this point it’s worth a try.

I agree you shouldn’t have to re-install, but it can’t hurt if it’s already not working.

Before you re-install, can you also reboot your router, then Tablo and then your computer?

that’s all been done already.

Removed Chrome, Rebooted, Reinstalled. Problem solved. Good suggestion User.

Sadly, I hope that support can figure that one out. Removing Chrome shouldn’t be the fix.

No problem. But as I said, even after the update to the website I was able to connect just fine on 3 different computers using Chrome, so the problem is not a global issue.

It may not be global, but it’s obviously something that affects a sub-group of users. Dunno if there is an extension causing the issue, or possibly a security setting in Chrome mucking up the mix. At any rate, thanks for the suggestion. I posted my findings here

@JackK @indianchief1000 All that reinstalling did was change your Chrome settings back to the defaults. I’m willing to bet you had plugins or scripts blocked in your Chrome Settings. If you sign-in to Chrome on all of your devices then those settings are synced. I purposely block plugins in Chrome to prevent videos from automatically playing in ads on news sites.

Yeah - its possible that one of my extensions is causing the issue - I don’t use too many, but I do have a few. Oddly enough I haven’t added any extensions in months - so when they moved from Flash to HTML5 - it had to do with that migration.

If it pops up again I’ll dig deeper - between this and the channel issues I mentioned in my other post - I was just ready to have it fixed.

OK, I think I figured out what the problem is…Flash. With the current security vulnerability on Flash, browsers are blocking Flash from running. Chrome didn’t give me any message, but Firefox pop up with a warning message. If I allow it to run, the video started to play.

I thought Tablo no longer uses Flash. When I was still on 2.2.2 firmware, I remember there was an option where I can choose to force html5 or external player. That option doesn’t exist anymore. Using Flash is just not safe.

The website in Chrome no longer uses Flash for playback. You must have some weird settings going on in Chrome. Hence my recommendation to uninstall Chrome and start fresh.

I doubt it is the settings. If it happen on 1 device, yeah maybe. But 3 devices, don’t think so.

Chrome operates differently on the Android OS devices such as a smartphone and tablet, than it does in Windows.

For Chrome in Windows, you could try a re-install of Chrome.

For the Android devices, I recommend you use the native Tablo app from the Google Play store rather than the Chrome browser.

Reinstalled Chrome, still didn’t work. Yes, the Tablo app on the android phone works. I just want to use the browser on the phone and see if it is doing the same thing and it did. I can use FF browser and allow Flash. Chrome didn’t give me such option. Again, I believe Flash is the problem and Tablo should playback in html5 instead of Flash. Flash is being ban by many browsers because using Flash is just not safe.

Tablo stopped using Flash in their last web update.

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Maybe somebody from Tablo can confirm this?

All I can say is…when I enabled or allowed Flash to run, the videos either from Recordings or Live plays fine.

I’m not from Tablo but I can confirm is using the HTML5 player on my Chrome on my computer.

What OS is your computer running by chance?