Can’t stream over T-Mobile One Plus Unlimited Plan

#101

Do you have an iPhone? Problem seems to only be on iPhones. I have a S7 and a tablet, both Android and can stream Tablo.

#102

No, I have an Android…

#103

Any word on when the fix is going to be made available? This inability to use the service via T-mobile on an iPhone has been going on for many months already.

#104

No ETA yet, sorry!

It’s quite a complex issue and the fact that we’re based in Canada (with no direct access to the TMobile network, or even a network that behaves like it) is making progress slower than we’d like.

We are determined to get this solved, but a bit more patience will be required as we work this out.

#105

I have an iphone X and just switched to t-mobile and can not connect. It will sync and when you play live tv it just says it’s loading but never streams. Same with recorded. I have the 55 unlimited plan.

#106

My iPhone X with the new Tablo iOS app released today, April 10th, has now begun working again with T-Mobile 55+ Unlimited for remote access.

Hoooooray!!

Thanks to all involved!!

Larry

#107

iPhone 8 T-Mobile 55+ and still won’t connect on LTE data-- does great at home on the
WiFi… just sits there with the little blue wave trying to connect .

#108

Now I’m having no luck connecting via T-Mobile. Yesterday in the car I listened to Tablo content but today it just hangs. Was I in a WiFi hotspot and did not reslize it yesterday?

I wonder if @TabloSupport has any word on whether the T-Mobile fix was released in the new iOS web app earlier this week?

#109

I’m pretty sure you were in a wifi hotspot. Tablo Connect does not work with T-Mobile.

#110

If we had a completed solution for this, we certainly would have let folks know.

We’re still actively working on this.

#111

Thank you @TabloSupport for replying and clarifying.

#112

@TabloTV new firmware but still no sign of a fix?

#113

Are we abandoning the support for trying to find a solution to this problem? There hasn’t been any responses since 17 MAY

#114

My current workaround is to use Plex and connect via the Tablo Plugin or Connect to PIA VPN. Via VPN, Tablo remote on iPhone X works with T-Mobile. Something on T-Mobile end appears to be blocking data streaming to my phone over T-Mobile network (not home wifi or other wifi’s like Starbucks or friends house as those work fine), but does not block data to the VPN server for PIA.

#115

Buy an iPhone and then take a working vacation to the US. At least it works with Android, so that is always an option.

#116

@TabloTV, @TabloEngineering, @TabloSupport:

Apple has a support article describing how to change APN on devices where permitted by the carrier:

2nd point:
Respectfully, having stuff break in an IPv6 only environment is unsatisfactory. Claiming an inability to test it is shortsighted. A quick survey of cloud compute platform vendors reveals IPv6 support for http(s) transports and will connect back to dual stack vms. Why not emulate an IPv6 only environment in your internal cloud infrastructure? Major portions of the global internet, Asia in particular, are IPv6 only. While those may not be markets Tablo sells in, it is likely your customers travel there and could be experiencing problems. World IPv6 Launch Day was 2012. It is well past time for IPv6 to be engineered in at the conception of any product with network functionality.

BTW, Amazon Cloudfront, used by My TabloTV, has been IPv6 enabled since 2016. After lurking for a year, it looks like the engineering team may be a bit undersized, and under resourced.

That causes me concern as I very much want to spend several hundred dollars with Tablo.
//Tom

#117

Maybe other customers complain about t-mobile and ipv6.

https://support.t-mobile.com/thread/144179

https://support.t-mobile.com/thread/132720

https://support.t-mobile.com/thread/144574

#118

Thank you Zippy,

Notable in the second of those three threads was that the software vendor in question had created a product that only supported IPv4. That is the mistake I hope Tablo has avoided. Also notable is the Apple app developer requirements have required IPv6-only network support since June 2016. If I’ve read it correctly the final thread indicates that T-Mobile and Apple may be at odds in the type of IPv4 - IPv6 translation technologies they’ve respectively implemented.

Unlike some of the other carriers, T-Mobile’s more recent network upgrades have been IPv6 native, supporting IPv4 through translation technologies. Tablo isn’t the first nor the biggest and they won’t be the last with bugs due to transitions in technology.

That’s why it is so important for apps and backend API’s to be network layer agnostic from the outset. That takes time, people, and training to look at any implicit assumptions present in the product design and development tool chain. Not just web and app developers, but network and security architects as well.

A huge benefit to them supporting IPv6 could be to not have to deal with IPv4 NAT. IPv6 restores end-to-end addressing, all that remains is to safely establish firewall crossing from Public WAN to Private networks with Tablo.

A discussion of why “port forward from whole internet, port 80 or 443, to internal address” is unsafe is off-topic for this thread.

Sincerely,
Tom

#119

Mistake currently, probably not considering most customer environments are happy using IPv4.
They can spend more of their time dealing with enhancements, and bugs that affect a high majority of their customers.
Mistake in the future, definitely, cuz IPv4 be going away.

#120

IPv4 has been going away since the mid-nineties. Just keep going, just keep going…