There was an unspecified error during the sync process

[djc6]

I’ve been getting a message “There was an unspecified error during the sync process.” multiple times today while trying to watch Live TV via chrome browser (v78) on MacOS Mojave.

Any ideas? Very disruptive.

[theuser86]

Reboot your router, then reboot your Tablo.

[zippy]

Since this is happening in the a browser app, why not assume the browser cache is corrupt. Use the little red “X” next to the name of your tablo unit. This will delete the unit and it’s data from the Chrome cache.

Then restart the browser app, rescan, and add the unit. When you connect it will perform a full resync.

Others have used a chrome incognito window to see if that causes the problem to go away. An incognito window uses it’s own cache and thus should be unaffected by any corruption in the other cache.

[techntrek]

I’ve had this issue for a long time with my Tablo Quad. I mostly access the Tablo via the Android app on my Skystream 3. Going on a hunch that the Quad’s overheating issue was the root cause, I added a 4 inch biscuit fan over a week ago and so far I haven’t seen this error (but it does still unexpectedly disconnect - an issue for another thread).

[djk44883]

Going on a hunch that the Quad’s overheating issue

Tablo Lite running very hot all the time @ 105F even when idle all night

Unless your Tablo is sitting on or under something that generates heat, or stuck in an enclosed space, it should be just fine. We can actually check to see if your Tablo is running within safe operating temperatures, so if you have a concern please touch base with our support team: www.tablotv.com/ask-tablo (One additional note - both Tablo DUAL and Tablo DUAL LITE have internal sensors that will turn the device off if temperatures exceed the safe operating range if - for example - your cat de…

Tablo Quad runs HOT!

Actually it was more like… ENGINEERS: We don’t think we’ll need a fan and moving parts = bad news, but just in case we do need it let’s put a spot in the plastic mould to include one. WEEKS OF TESTING LATER ENGINEERS: Turns out we don’t need a fan. Everything is well within spec even with an internal drive. We even put in a thermal sensor just in case someone covers their Tablo with a sweater so there’s no risk at all to the parts or the drive. MARKETING: Cool. When can we sell this thing? …

It’s yet to be proved an issue. Almost seem to be something users say so they feel better. If you stop touching it, it’s not really hot.

[techntrek]

Mine was actually rebooting constantly and was so hot it would burn my fingers if I touched it. Rebooting stopped when I added the fan. I’ve been building computers since the 80’s, I know when computer components are too hot.