Not yet. I was advised to do a full factory reset, but before I do that, I would like more information.
I don't understand how they were able to devise that solution when I didn't have it in the remote mode for them to get into it.
If it is a problem with the database being corrupted, wouldn't it boot just fine when you disconnect the hard drive? (It doesn't)
If the database is corrupted, how can I still see all my recordings with no problem, once I do get it connected?
Maybe I don't understand the database, but isn't that on my hard drive?
He asked if it had possibly had the power pulled from it while it was downloading an update. If the power was pulled it was because it was having problems, or because of an unforseen power outage.
I am getting close to the end of the warranty, and I would like to have this resolved before that time. Can we please just try swapping my unit with a new or refurbished one? I love it when it works!
@SophieCat My router is only a few months old. It is a Netgear Nighthawk, a very decent router and I haven't had problems with any other devices dropping off. Also, I have the Tablo connected with ethernet.