Tablo Stalling out when fast forwarding a recorded program

We have the same issue, streaming stick, same version. As above. We think it’s a roku problem, not tablo as it also happens on Pandora app as well and at random times.

I’ve also noticed the label issue where channels are labeled incorrectly but when you select the shows in the guide everything is correct. . Also have the fast forward and freezing issue on Roku as well. In my case everything is wired so not using WIFI at all.

Todd

This has gone beyond the absurd!! I researched the whole idea of cutting the cord for several months and tried very hard to find a reputable company that was producing a product through which I could record and playback programs on my timetable. The TABLO machine WAS a perfect fit for what I was looking for. I paid good money to purchase the TABLO Machine and it has worked beautifully up until a couple of weeks ago. I cannot watch any program and fast forward or advance through the commercials using may ROKU OR my LG TV App without it locking up and refusing to continue. Now I have to unplug and restart the TABLO Machine in order to watch the program. At times, (not always) after I wait in the locked up mode and the program will come back after 10 minutes or so (that is ridiculous!). This is happening during a critical time in the NCAA football schedule and is creating difficulty to use the TABLO to watch the games and FFWD without locking up. Ww keep being told that the TABLO Staff is working on a fix-- but time continues to pass by and there still is no resolution. They keep pointing back to the ROKU 8.0.0. update, but it is also happened on my LG Smart TV APP. That points to the TABLO Device in my mind. Please, TABLO Staff, either fix the problem or send me a refund!! I am pretty frustrated with the device and the customer service I am experiencing.

This is why I have three Roku boxes and three Nexus Players. I got burned a couple years ago on a different Tablo/Roku bug (turns out it was a Roku issue). My Tablo didn’t work and I couldn’t have cared less whose fault it was. I just switched over to the Nexus Player(s) and waited for the Roku issue to be resolved. It took a few weeks, but they got the Roku issue fixed. They will again this time. But if you don’t have a second streaming option, you are just screwed.

Once burned is once learned . . . BTW, my Nexus Player is working perfectly tonight. How is your Roku doing? Because mine is useless to me!

I had a show split into 4 pieces. As each piece ended, my Roku would lock up, I would push Roku butons until i the Roku rebooted. I would go on to the next piece and go through the whole process again. Irritating and time consuming but I was finally able watch the show with very little loss of content. I’ll be glad when they get the problems resolved but I feel part of the problem may be my choice of of hardware, antenna, streaming device, preamp, hard drive, router and cabling. I picked the Tablo because of It’s features and flexability. I knew that I would have act as my own tech support along with help from this forum and Tabo. I like having a whole house DVR that works most off the time.

The slow down while fast forwarding with my Roku boxes on wifi took up more of my time than the Roku rebooting. This week the 8.0 and 2.3 upgrade on my 2 Roku boxes seem to have brought my fast forwarding problems under control. I appreciate those updates. You can not have both a quick problem response and comlete error free resolutions. If there are problems, there will be resolition issues, other wise there will not be progress. I like progress. I also like reliabiliy but there has to be some trade off between the two as long as the trade off does not become unacceptable. Testing use to be easier with lineal programming. With the new systems the paths become almost infinite and testing is dependent on the experience and judgement of the programmer.

Thank you for the improvement of fast forwarding on my older devices. Good luck on resolving the rebooting issues.

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I think there is a possibility the majority of these issues are on the Roku side as I can’t say how but I’m running Roku OS 8.0.1 with a high builder than most people on a Roku Ultra and I’m not encountering these issues.

Having difficulty with one recorded program being segmented into three to four separate programs. It appears that the recording is continually being interrupted/stopped and restarted. This is an issue with the TABLO Machine because it is happening when the TV and ROKU are both turned off. ANOTHER PROBLEM HAS SHOWN UP! AARRGGGHHH!!

This is indicative of a weak OTA signal. You need to re-aim your antenna or get a better one.

I agree, It is probably my antenna and I have some good suggestions from members on the forum but most of the time it is good, even my wife is happy. Next year, I’ll upgrade, try to isolate the problem and argue with my apartment complex about the new antenna. In the mean time the 4 segments that were recorded were good quality, we got to see our program and the fast forward has been improved.

It might also be a bad choice of a hard drive.

@Neil0214 It does sound reception related. Let us know how things turn out.

@jdhaeger We’re very confident this is an issue with our OTA signal from your antenna. Try taking a closer look at your reception. We have a number of suggestions here: https://support.tablotv.com/hc/en-us/articles/210429406-Troubleshooting-Reception-Issues – Our team has your ticket, and we’ll be reaching out shortly.

I’m observing exactly the same behavior, repeatedly. Any program allowed to play until the end causes my Roku 3 to reset as well.

Same problem here-- when Roku plays to end-- tablo resets-- have to wait on it or shut TV off and start all over.

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+1 bump here. Not only with blank preview frames (covered under another thread) but twice last night I would be scrolling through the show, stop to play and the unit would freeze. Reboot required. Recording would freeze at the same point.

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Thank you for the offer. The program breaking into segments is a rare occurance. I can work around it. The reception is something that I will work on next year.

The fast forward issues on the Roku are showing up again and the freezing up.

Fear not folks - we’ve worked on some fancy moves to dance around the problems with ROKU OS 8 and we’ll be doing some additional testing over the next few days. Things are looking much more stable during our initial internal tests. Stay tuned!

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Can you, at a high level, indicate what makes the Tablo app so different and susceptible to these issues when neither Netflix nor Amazon seems to suffer a similar fate? Is in the video compression, the buffering, or … ?

The services you mentioned do not play live OTA broadcasts. The implementation is different.

Services like Netflix use an ‘adaptive bitrate’ - this just means that since nothing they play is ‘live’, they have dozens of copies of the same video. In tons of different bitrates. If your network is slow, they send it lower quality video. If your download speed is fast, they send you higher quality video. This is why these services rarely buffer.

The Tablo’s video doesn’t come from the internet; it comes straight into your LAN, at a bitrate that you’ve set in the Settings menu. It can’t change ‘on the fly’ the way streaming video does.

The network topology, the video format, the apps themselves - they work very differently than the services you’ve mentioned. That said, we’ve identified the bug in the Roku player that was creating this particular problem, and we hope to share it soon.

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Does Tablo differentiate between recorded show and live broadcasts? Do you guys use some form of compression (MPEG2/4 or H.26x) or does the Roku and other clients not support that?

I can imagine that it’s kind of tricky to figure out whether to first write to disk and then read it back (or stream the buffer?) when watching live TV and moving around in the stream.

I guess on that basis it’s immaterial to speculate what ATSC3 will bring, since the entire Tablo platform will have to change - new tuners, etc…

Another thought on that. I can definitely see the differences on my 4K TV when I stream the lower quallity recordings. Do you think that at some point in time you guys can make it a per-show thing to set the bitrate?

Sit right back and I’ll tell you a story… :grin:

A couple years ago, Roku had an update that had horrible effects on Tablo streaming… Constant “Loading Please Wait” screens… These boards were on fire with complaining, accusations and ultimatums…

Tablo maintained it was a Roku issue, Roku said it was a Tablo issue and much of the board seemed to side with Roku. (Not everyone of course, but to your point, when everything else works fine, it was hard to understand how it was Roku caused).

Tablo Engineering made multiple updates to try to correct it and in many cases it did improve the issues, but it just wasn’t going completely away.

Roku then had another update, this time, not only is Tablo broken, its made even worse, BUT at the same time, this latest Roku update also started causing issues with ESPN live streaming… Not only a much larger customer base than Tablo, but also, a VERY vocal customer base (you don’t mess with peoples Foosball).

It was noted here that the issue with ESPN live feed was IDENTICAL to the Tablo issue…

In a very short time frame, Roku updated again. The update specifically called out that it fixed the ESPN live feed issue… But magically, not only did it fix ESPN, but it also 100% fixed the issues for Tablo as well.

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Kind of story I like. :slight_smile: