Tablo Stalling out when fast forwarding a recorded program

Support & Troubleshooting
21

I understand the the TABLO folks are probably stretched to get this problem addressed. However, this is becoming increasingly frustrating. The “freezing” problem continues and in most cases it has required a reboot of the Tablo system-- meaning losing recorded programming. It is happening when using ROKU to access TABLO as well as the LG Tablo App. It seems to be pointing to the TABLO device and the APPS which have been developed to link the system wirelessly. I have had Tablo for several months since we decided to “cut the cord” earlier this year. Before the past couple of weeks, the TABLO machine had lived up to its’ advertised capabilitiesToday. At this point it is turning out to be a pretty major
disappointment for me. I am ready to dump the TABLO and find another way… Help!!

22

Just last night while viewing a recorded 2 hour program and attempting to advance by using the FFWD feature of the RUKU or simply clicking to advance through the commercials, the thing froze/stuck four times. This morning while watching a one hour recorded news program and doing the same method to advance forward through the commercials, it has frozen/stuck five times. In all of these occasions mentioned above, i have had to reboot the system in order to view the rest of the program.

23

Sometimes I have have good results disconnecting and reconnecting my Roku from tge Tablo via the Roku app. Roku connected 2 via wifi. Version 7.7.

24

Thanks Neil0214. I have done that several times and it hasn’t alleviated the problem yet. I still think it is either my machine or the Tablo APP issue. Hope they get it resolved soon.

25

I’m very new, just having a TABLO for a few weeks and not having much experience using it.

I’ve seen this lockup twice now - both times while “chasing” eg watching the start of a program being recorded while the end was still recording. In the first case I just navigated out to ROKU home then back to the app numerous times, finally starting the view and the beginning again and finding the place that locked.

I am assuming the server doesn’t generate the indexing needed to thumbnail the video along the timeline until the recording is completed? I will say that FF with timestamps only is not nice.

The second time the stream locked on one ROKU but opened immediately on a second device. I’ll watch this thread for ideas.

26

I’m experiencing the same thing…repeated fast forwarding on my Roku locks up the entire Tablo.

I ran several tests today and concluded:

  • Fast forwarding on Roku causes the issue
  • Sometimes as few as 5 fast forwards will lock it up
  • Sometimes up to 40 will go by w/ no issue but it eventually locks up every time
  • Here’s my use case: I’m hammering the ffwd – watching a football game and ffwd 25 seconds (5 clicks) between plays, repeatedly.

More testing details from today:

  • Computer can hammer the ffwd or reverse w/ no issues
  • Computer playing a recording at the time the Roku issue happens stalls in ~2 mins
  • Cannot connect or stream anything live or recorded on the Tablo for between 5-15 minutes, but it does reset itself
  • Disconnecting the Roku from the Tablo does not fix the issue
  • Rebooting the Roku does not fix the issue

The only two things that seem to fix it are:

  • Rebooting the Tablo
  • Waiting 5-15 minutes for it to clear.

My Roku software is 8.0.1 build 4018-55, model 3800X streaming stick

I have two of these sticks and it is happening with both.

TabloTV I’d love to see this fixed, please let us know what additional testing we can do to help.

27

You can stop doing testing, this is all because of the new Roku update (8.0). My Roku 3 started to freeze during ffw, reboot at the end of show and showing me black preview images, right after the update. For the moment I am lucky that one of my Roku 3 is still on firmware 7.7. This one is still working without any problems. Tablo have confirmed me that there is a problem with the new Roku update, and that they are discussing the problem with Roku.

1 Like
28

FFWD using the LG Smart TV TABLO APP also freezes.

29

This app must have the worst UI of all. Tried using it and just can’t.

30

I’m having issues with FF as well. Last night I was watching a show from the beginning that was still recording. It worked for the first 15 minutes, allowing me to FF through commercials (I always use the frame skip FF method), and then the FF previews stopped showing and then the whole thing locked up. I restarted my Roku to no avail and didn’t want to restart the Tablo because I didn’t want it to stop recording. It even had a hard time pulling up other live channels once the train wreck started, but eventually let me at least tune to another channel live.

32

We use the roku streaming stick (1 newer and 1 older one). Recently whenever a show gets to the end it reboots the roku. Any thoughts?

33

I see that now too, mate. The screen just goes black and then the dancing purple logo appears a short time later. Never had it before the Roku updated to version 8. Those Roku wankers bodge up every second release so it was time… sigh.

34

Have 2 Roku 3’s, both reset at end of show playback:

  1. Model: 4200X - Roku 3
    Software Version: 8.0.0 build 4128-04

  2. Model: 4230X - Roku 3
    Software Version: 8.0.0 build 4128-04

1 Like
35

I have two of these sticks and it is happening with both.

Roku software: 8.0.1 build 4018-55,
model 3800X - Roku Streaming Stick

36

Tx folks!

The data we’ve collected has led our ROKU dev team to two potential issues with the ROKU OS 8.

They’re cranking on some workarounds which we’ll test internally and then with beta.

Stay tuned!

1 Like
37

Model: 3600RW - Roku Stick
Software Version: 8.0.0 - build 4128-24

For your information, the problem that we are experiencing also happens when I use the LG Smart TV – TABLO APP

38

There is also a problem with the TABLO Machine changing all of the labels of the OTA channels that I receive. None of them are correct. The Labels show up correctly when I run live TV direct to my LD Smart TV from my antenna to my TV, not going through the TABLO Machine.

39

Sorry for the delay, but in case it helps, the Roku we are having this issue with is Model 3600X - Roku Stick; Software version 8.0.0 build 4128-24.

Thanks for the help and I hope we can get it fixed soon! I’m getting a fair bit of heat from the family on this

1 Like
40

FWIW I too am having this problem:
Model 4201X - Roku 2
S/W ver 8.0.0 build 4128-04

Looking forward to the fix/beta

41

This evening, following a beta downloaded of the Tablo app (Version 2.2 build 8) there is still a problem… When a recorded program is played and allowed to go right to the end, the Roku 2 resets!!!