I believe the power supply is bad. (worked fine for 3 months). No lights when rebooting, resetting, NO POWER Not even warm to touch. (Yes, the outlet is fine.)
Spent 30 minutes with support who insisted I do the factory reset, the reboot, connect to Ethernet, connect to wifi etc. After all of that, he suggested that I try again in a couple of hours. WTH, like the device is automatically going to fix itself? (The guy was plain rude and I was trying to be nice). I’ll call again in a couple of hours. If I get the same guy I may hang up. Other suggestions? Thanks!
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I’m hoping you had it on a surge protector for a little extra protection, but you never know what can happen even with one.
I think trying again sometime during the week would likely give you better results, if not just give you a different person’s opinion. Sorry to hear that the agent came off rudely. I’m not one to make a phone call, just sit and suffer through email/online support tickets!
There are a lot of 4th gen Tablo users that aren’t very tech savvy and many of the things people call about tend to be simple things they may have overlooked. And yes, a lot of their tech support go through the same rigamarole like any other company, no matter how many times you say you’ve done “X” 10x before you called and they ask you to do it 3 more. (Same thing with emails back and forth, like, “this didn’t work the last 4x you said to try it…” so, I get it.)
Hopefully, you’ll get different results and they can get this sorted for you. I guess I’ve been lucky – all 3 of mine are from Oct/Nov.
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If you have a multimeter check the power adapter output directly - just to see if there is any voltage at all.
All outlets on the surge strip have power. Used an outlet tester and other devices work when using the outlets.
I meant checking the voltage output of the adapter itself (neg probe on outside of barrel, pos on inside)
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Good idea. Wouldn’t hurt to pick up an equivalent power adapter (or a multi kit) so you’d know for sure… IDK if that would void any warranty…
The surge strip works fine. All other devices on the surge strip work, including a router and a phone charger. Everything else I’ve plugged into the strip has worked fine, except the Tablo (which worked until yesterday). This morning I ran an extension cord from another outlet in another room and plugged in the Tablo. Same result. No power on the Tablo.
Check the power adapter itself. That’s what’s been suggested.
Ah, do you mean the power adapter that came with the Tablo? I’m not familiar with using the testers.
I suspect the power adapter is bad or possibly the Tablo itself is toast. Given it is under warranty Tablo should provide me with a replacement.
And they shouldn’t make me jump through hoops to do troubleshooting steps when the obvious problem is no power. I explained numerous times to the tech that there were no lights when resetting or rebooting and the router did not see the device when I plugged in an ethernet cable. (Wifi did not work either… because there is no power to the unit).
It seems that there’s some confusion here. You’re saying that you are getting power from an outlet. We’re saying that you should check to see if Tablo’s ACTUAL power adapter/cable/plug is working properly.
Because it’s unlikely you have an adapter with the same size barrel plug and voltage (and to make sure it’s correct), you might be better off running to a department store and buying a “universal” power adapter that has different tips and can change its voltage.
thanks for the reply. I realized that and responded above. What I’m saying is I should not have to buy another adapter just to see if it fixes the problem. The unit is only 3 months old and still under warranty. They (Tablo) should give me a replacement.
I wholly understand where you’re coming from being upset about an additional purchase. As with any testing you’re able to show that you’ve done, it helps everyone involved understand what the problem might be. I also think it would help expidite a replacement if you can prove that there is something wrong with the device, and knowing for SURE what the problem is … helps them understand what to replace. For example, what if the power adapter is fine but the Tablo is malfunctioning?
Regardless, the universal adapter is likely something you can take back to your department store within their return policy time period.
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Thanks.
The first issue was support: After troubleshooting myself, (according to the online instructions) they made me go thru 30 minutes of connectivity troubleshooting (same) when it was obvious there was no power. (no lights, not warm to touch, tried other outlets, etc) And then, after all that was done the tech had the audacity to tell me to wait a couple of hours and try again. (WTH?). Regarding the equipment. Given it is under warranty, I think it is their responsibility to send the part(s) that they believe will most likely fix the problem, as they deal with this every day. I’m sure there are numerous others who have encountered the same issue. So far, I’ve called twice and did troubleshooting thru a ticket too. They even asked me to send a short video, which I promptly did. Since then, no further communication, even though I asked for status. They are hoping I will give up and go away. Nope :~).
lol, I doubt it. It seems that support through email is quite slow.
It’s entirely fair to expect Tablo to replace a faulty unit. But if I were Tablo, I’d want to know what’s wrong before I replace it. The more you test yourself, the more proof you have of what’s wrong.
You’re probably looking at $20 and an hour out of your day to test the power adapter theory.
Here’s a pic showing me measuring the adapter voltage. (The adapter is not for Tablo, just one I had laying around)
I called again and then received an email. The email said they are sending me a “replacement”. No info on what is being replaced (assume power supply, but it’s currently a mystery) and no info on when it is being send and/or when I can expect to receive the item.
(If the faulty part can be identified through normal routine trouble shooting by the customer, that’s great.
If no, the ball is in their court.)
Glad to hear that they are sending you a replacement!
Remember, the Tablo adapter is 12v, 2A. There are some on amazon that say they are specific for the Tablo units. I keep a extra around because adaptors of this type thend to degrade with age.
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Thanks. Many adapters on Amazon don’t seem to list the Amperage in the specs. And, for what its worth, the output amp number on my Tablo power supply says 1.5A
I did a search for “Tablo power adapters”. The one that came with my gen4 is 2A.