The language seemed to indicate that once I updated to the latest firmware for my legacy Tablo the 14 day guide would no longer cost $5 a month. I sent an email to Support but never heard back from them.
When I canceled the paid guide the system would no longer show me more than 24 hours and the DVR no longer would allow recording.
Please advise.
Lurking on this one…
I’m not sure, but I believe you have to download the Tablo 4th generation app in order to record and view the 14 day guide.
You will have two apps on your system. The Tablo legacy app and the new fourth GEN app. Use the fourth GEN app with your legacy Tablo device.
Done that. “once I updated to the latest firmware for my legacy”.
Per the information that was posted online I am on 2.2.58. The latest.
If there is different firmware let me know where it is and how to find it.
Hello,
The Legacy Transtion allows you to download the 4th Gen app, which comes with 14 days of free TV Guide data.
It doen’t change anything with the Legacy app, and you can keep both.
Even after the Legacy Transtion, the Legacy app still requires a TV guide data service subcription to keep its 14 days of rolling TV guide data. However, you can switch to the 4th Gen app to access this free of charge.
You can find full details here: Can I Cancel My Tablo Subscription After the Legacy Transition?
For more info, see also: What Options Does the Legacy Transition Enable for My Legacy Tablo Device?
I think this is an unfortunate drawback of canceling the Guide subscription - the Legacy app becomes useless? The upgrade didn’t cause it - canceling the subscription did. It will force those who cancel the subscription onto the Gen4 app.
Maybe if more parity existed between the apps it wouldn’t be so difficult to get users to migrate.
How do I switch to the 4th gen app? Then from what I read I can no longer schedule recordings?
This article should help @Cary_Friedman,
How to Enable the Legacy Transition on Your Tablo Device
You should be able to schedule recordings from both your legacy app and the 4th Gen app.
The 4th Gen app won’t be able to schedule recordings manually, but you can keep your old legacy app for when you want to do that.
where are there instructions for these things? Simple easy to follow instructions seem to be non-existent.
Here are some resources that should help:
Should you have further questions feel free to ask, or reach out to Tablo Support.
I wrote documentation for many years for computer programs 1000 times more complex than the tablo and your companies documentation and web site support is the worst I have ever seen in my whole life.
short story…after an hour of screwing around with this stupid crap
In ENGLISH. The new 4th gen app will not allow me to use the DVR function on a legacy device. I have to switch over to the legacy app 2.58 to use the DVR functionality AND have to pay $5 a month for this.
Please confirm.
Within 4th Generation apps, all DVR features are subscription free. That includes setting one-time and series recordings as well as advanced recording options. If you cancel your legacy subscription, within legacy apps you will be limited to setting manual recordings. But, that shouldn’t matter since you have those advanced recording scheduling features in 4th Gen apps for free.
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This is not correct. You absolutely can use the DVR functionality on a legacy device using the 4th gen app. I’ve been doing it for months. And it doesn’t require having a subscription when using the 4th gen app.
If you aren’t able to use the DVR functionality in the 4th gen app you have some other issue.
I have not made the switch yet. I am trying to figure out whats going on by reading the documentation.
You mentioned earlier in this thread your Tablo is on the 2.2.58 firmware.
You don’t have to switch from using the legacy Tablo app to using the 4th gen Tablo app, you can use both as you desire.
It’s just if you want the 14 day guide when using the legacy Tablo app you need to have a subscription.
Probably read this article “If I Cancel My Monthly/Annual TV Guide Data Service Subscription”