Server Outage (Resolving) - April 18, 2025

Announcements
1

Hi folks -

UPDATE
Some additional server tuning was undertaken on April 24th. If you’re still experiencing issues, reboot your router, Tablo, and streaming device in that order. If the issues persist, contact support with additional details.

Over the last hour we experienced some intermittent server outages which affected access to 4th generation Tablo devices.

Servers are currently recovering, however there may be residual issues as the team continues to work to fully restore service.

Thank you for your patience.

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2

It looks like the Table servers are failing again.
On the Roku (4802X) it is hard to connect to the Tablo (4th gen, 2ch). When it does connect, when try to go to the Live menu, it is blank.
On Android, I can connect to the Table and go the Live menu. But when I try to play a program from the menu I get an error “Error Loading Airing Details”.

Anyone else having the same problem?

3

Problems here. Limited functionality in the Android ecosystem. Cannot connect at all in the iOS ecosystem.

4

I’m having a similar problem, too. I just get the swirling circle.

Friday, April 18, 9:05 Eastern Time.

5

Same. Been down over 30 minutes at least. Midwest, Apple TV. Pretty bad to be down so long and literally no status updates or information wth is going on. Should never happen with cloud service capabilities.

6

Same problem with 4th gen Tablo. No guide. Can ping it, and status page shows my device is alive. Can’t get guide from the Android or Ruko apps. Last time that happened I updated the guide, but that doesn’t work either. Conclusion Tablo’s streaming servers are down. Probably the 40 new channels they just added broke things.

7

Downdetector is reporting problems with Tablo.

8

Tablo phone support’s answering machine hung up on me.

9

We’re getting sporadic pixelation in the D/FW area, but able to watch Dateline.

10

iOS version is back up here. Android version still misbehaving. Strangely, I can only get 1 recording out of about 20 to playback. So weird.

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11

I thought that they were working on making Tablo not rely on those servers to show live TV

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12

Back up and running for me in Connecticut.

13

Thanks. Should we need to do anything as a result? Reboot router, soft reset Tablo, clear cache?

14

Nope. We’re doing all the equivalent things on our side of the fence so there’s no need for anything on yours.

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15

Tablo (both Roku and Android) is back up for me. But it has been flaky (no connect or blank live grid) the last couple of days). But until today I was able to fix the problem by exiting the Roku or Android app and restarting. So I am waiting to see if stays up.

16

Just seeing this at 11:52 on the West Coast. Is the issue still active? Android Phone seems fine, but my Roku ultra is not happy at the moment…currently hung. Here are a few screenshots

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17

1am on the west coast. WebOS app and iOS apps still can’t bring up info on any tab or Live guide data. Been like this all night since like 6pm. Makes the Tablo useless. What gives?!

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pls stand by
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19

The issues I was reporting last night (7-8 hours ago) seem to be resolved this morning

20

Now I know “Connecting to your Tablo” really means “Waiting for Tablo servers”.

1 Like