SAP Issues with Tablo

elbyj 2018-04-14 19:45:16 UTC #1

HELP! Don't know if this is a Tablo issue or an Amazon Fire Stick running the Tablo App issue. Within the past two weeks we have watched an NBA game on the local ABC channel and both time the play-by-play broadcast is coming in Spanish. Neither Tablo or the Fire Stick has the capability to select languages. The local ABC channel has told us it is not their issue as they have no control over what audio channel we are receiving. Today when the NBA game came on the play-by-play was again in Spanish. I immediately disconnected the local antenna from the Tablo box and connected it directly to the TV. Scanned all the channels and turned to the ABC channel. Everything was in English like it should be! So, the question is how do we switch the alternative audio from Spanish to English when no option is available to us. And before someone asks -- watching the NBA games on ABC is the only time this issues happens. Thanks.

snowcat 2018-04-15 02:36:34 UTC #2

It's usually the guide provider for Tablo. Send a ticket to Tablo support with the zip code and channel you are experiencing it on, and they should be able to help you.

The Tablo can only capture one audio track per channel, so that can cause issues with English and Spanish at times, where it captures the Spanish audio feed accidently. This has happened in the past, so it shouldn't be a problem to fix.

Hope that helps.

elbyj 2018-04-15 12:09:59 UTC #3

Thanks very much. I will send them an email this morning.

TabloTV 2018-04-16 13:48:59 UTC #4

Hrm... We have heard versions of this before and in general it tracked back to an audio track identifier problem at the broadcast source.

However, the fact that it was English on the TV but 'el basketball' on Tablo is 'muy extrano' (super weird).

Did you happen to record the basketball game?

elbyj 2018-04-16 14:18:23 UTC #5

No, I didn't record either game. Please note that only the play-by-play and half-time was in Spanish. All the commercials were in English -- strange! Also, note that our Sony TV does have SAP capability so when I connected the antenna directly to the TV, I was able to select the language, but English was already the default on the broadcast. As discussed earlier, our ABC channel (KGUN) is the only channel where we are having this issue and it has only presented itself during the national sporting events. I also sent an email to the Tablo trouble desk requesting a ticket be opened. Thanks.

TabloTV 2018-04-16 14:33:10 UTC #6

Hrm... We likely won't be able to see exactly what's happening unless we can pull the data from a recording.

But we'll consult with our engineering team either way.

elbyj 2018-04-16 15:10:20 UTC #7

Okay! The next scheduled nationally broadcast games on the ABC channel will be this coming Sunday. They currently have two games scheduled. I will record both of the games and hopefully they will be in Spanish for you to analyze. Would you do a remote access to the box to grab the recording? Thanks.

TabloTV 2018-04-16 15:19:18 UTC #8

Yes - just drop us a note on Monday and we'll take a look.

Since it's just the content portion of the broadcast of live sports that's not picking up the right audio track, our best guess is that your local broadcaster is switching to the network feed for the game.

And if the network feed's audio settings aren't correct, it can pick up the wrong track.

There are two ways this could happen...

1 - If the audio tracks are mixed up (Spanish is mistakenly set as EN)
2 - If the audio tracks aren't marked (then Tablo just picks the first one, regardless of the language)

As I said, without having all of the data it's just a guess but we have seen versions of this happen before. In general, it's a problem with ALL shows on the channel, not just one though which is why we're thinking the game feed is set incorrectly.

elbyj 2018-04-16 16:42:34 UTC #9

Thanks. I will advise you this coming Sunday. Yes, I have already contacted the local broadcast station several times and they claim (as you would expect) it is not their problem. However, it just came to me -- this past Sunday before I switch the antenna to the TV, we were receiving both the Spanish and English audio at the same time for the play-by-play. Make any more sense? Thanks again.

TabloTV 2018-04-16 16:52:48 UTC #10

They were overlapped? Hrm...

Then perhaps BOTH audio tracks were set to ENG? Weird!

jbritton3 2018-04-16 20:31:14 UTC #11

@TabloTV, I'm just curious if it would be possible for Tablo to capture both audio tracks? Is it a hardware or software limitiation?