Has anyone seen this problem? The guide looks normal until I highlight a row in order to watch the channel or to record a program. Then the row turns white and blank (except for the “new” indication}. The guide also says “Loading data”. I have rebooted the Roku (ultra) and the Tablo (4th gen) and also reloaded the guide on the Tablo to no avail. Tablo is getting worse and worse. The Android app works OK.
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I just came on here to post about this same problem. On Roku, first 2.5 hours when you click in the program guide is a white bar making everything unreadable. If you click in the program guide to go to live channel all you get is data processing message.
The only way to get to live TV is to click in the channel ID box on the front column of the guide. After you advance 2.5 hours in the guide it works normally for scheduling future recordings. At least it appears to work normally. I don’t have the need at the moment to schedule a recording.
Is this a residual effect for Sundays network outage? I’ve had the the 4th Gen since Feb as a backup to my OTA TIVO. It mirrors my program schedule. Have never needed to go to it. Sunday my wife was watching tennis on ABC, I wanted to watch football on Fox. I thought, no problem, I’ll go to Tablo for the FIRST time. Guess not, I wasn’t impressed.
Program guide works fine on iPhone app so I guess it’s just a Roku thing.
What model is your Roku?
I am using an Ultra model 4802x OS version 13.1.4 and I am not having this problem.
Not saying you aren’t, but if you are using an older model or version, it might have something to do with it.
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My 4660 “was” also doing it. To make the UI pretty they decided to show what you hi-lite in the live tv grid above the grid. We were getting the “loading” message in that area. So while “loading” the complete row was whited out. And since every selection was “loading” it didn’t matter which channel or show you selected or tried to select
Makes you wonder where it was going to get that info - phone home?.
I have the Ultra 4670x 13.1.4. Just did a software check and it updated Directv so Tablo must have been up to date. I don’t use it very often, in fact, I go on to it around once a month the make sure it is up to date. Sunday was the the only time I was going to use it for real. I’m pretty sure the guide operated as I would expect and not as it is now.
I have the same Roku model and OS version you do. The problem was only for certain times of day and those times have now gone past and the listings are now working (at least for this problem). Yesterday evening the back arrow key during a live program even went back to the guide for that channel instead of going back to the top. Unfortunately today after the guide moved forward a day the problem came back. I wonder if hahniv’s speculation about the white-out problem being related to the Sunday outage was correct.
I have not seen that issue, but I do occasionally get what looks like two different lines of text in the same box in the guide right on top of each other, and I can’t read either of them.
Also, aren’t we supposed to get two weeks of guide data? I am only getting one. I only checked on one of my older Roku. I will have to check the other devices.
On the legacy Roku app, you need to enable the enhanced Live TV Grid Guide and turn on the 14-Day Live TV Grid feature: https://support.tablotv.com/hc/en-us/articles/202376708-Why-Don-t-I-Have-14-Days-of-Guide-Data .
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My guide is now working as expected.
Thank you, but I am running a Gen 4 Tablo. I will say, the device on which I am seeing only seven days of program data is an older one, a sixth-generation Roku Express+ (3910).
After some further digging here’s what we found:
From: Roku Tablo 4th Gen App Update (v. 0.8.700 and 0.8.701)
Part of the stability changes for the live TV grid include limiting some low-end Roku devices running Roku OS 13+ to displaying 7 days of data, instead of the full two weeks. These devices do not have enough active memory to load the full live TV grid.
Hope this clarifies.
Thank you for the follow up. That makes sense, and is quite reasonable. That unit is sort of my ‘spare.’ The only reason I would need the longer guide is when searching programming to record, and I actually find that to be most convenient to do on my phone, so the shorter schedule on this old Roku is not a problem.
Maybe the outage was a misconfiguration trying to add capacity.