Hi folks -
Update 11:30 a.m. ET August 12
After further troubleshooting on our end, we’ve isolated solutions for the recent scheduling issues:
- For Channels that Cannot Record
These should now be at regular functionality. If this is not the case, please contact us. - For Specific Shows that Cannot Record
In cases where most shows in a channel can be recorded, but one or two cannot, reach out to Tablo Support with this link. They’ll set your Tablo into troubleshooting mode and work to resolve the issue.
Rest assured, we’re keeping a close eye on this and will continue to share updates.
Once more, thank you all very much for your understanding and patience.
Update 4:45 p.m. ET August 11
We believe we’ve resolved the issue that was preventing some users from scheduling recordings of any airings or series on certain major channels, such as CBS, in multiple markets. If you are experiencing this, please try running a manual guide update to see if the issue is now resolved:
- Open the Tablo app and go to the Settings screen.
- Select Update Guide Now.
If the problem continues 100% with a specific channel, after updating, please send us the channel details via DM so we can investigate further.
For users who can schedule some airings or series on certain channels but not others, these intermittent cases are more complex. Our team is still actively investigating and working toward a solution.
Thanks again for your patience as we work through the remaining scenarios. We’ll continue to share updates as progress is made.
Update 4:35 p.m. ET August 10
We’re continuing to see strong progress following the recent fixes, with the success rate for users improving significantly.
We are aware that some users are still encountering scheduling errors, and our team is actively identifying and resolving the remaining failure modes until we are fully operational.
For now, we recommend patience as we work through these last steps. Your Tablo’s guide will update automatically each night, which will help the fixes propagate to more and more units over time.
Thanks again for bearing with us. We’ll continue to keep you posted.
Update 12:20 p.m. ET August 9
The fix we deployed yesterday is still propagating across all Tablo units. While many users are already seeing improvements, it may take additional time for the changes to fully process on every device.
If you are still experiencing missing guide data or related errors, we encourage you to manually trigger a guide update to help your Tablo process these changes: Open the Tablo app, go to the Settings screen, and select Update Guide Now.
You may not see results immediately, so we ask that you remain patient and check again after your Tablo’s next overnight refresh.
If you notice significant holes/airings missing entirely on the Live TV guide for a specific channel, please send a direct message to this TabloTV forum account with the channel details. Our team can manually investigate individual cases as needed.
Thanks again for your patience as we continue working toward full resolution. We’ll share another update tomorrow morning.
Update 4:50 p.m. ET August 8
Thanks again for your continued patience and understanding as we work through the remaining issues.
As of this morning, our team has confirmed a significant improvement in the number of “holes” in the Live TV Grid guide. However, we’re also aware that some users are still encountering errors when attempting to select airings or schedule recordings.
We believe we’ve identified the root cause of these remaining issues, and our team is in the final stages of preparing an update. This fix is being deployed this evening, with the goal of impacting Tablo units overnight during their regular guide update process. If successful, guide data should be fully populated, and normal recording functionality should resume.
We’re hopeful that most units will be in a much better state by tomorrow, and our team will be monitoring the results closely.
Please note:
At this time, performing a manual guide update or clearing your app cache will not improve the situation. These steps are unlikely to have any effect until after the overnight update completes.
Starting tomorrow morning (August 9th), if you’re still seeing issues, you can try the following steps:
- If you’re still seeing “no programming available” messages or missing data in the Live TV grid, force close and restart the Tablo app. In most cases, the guide data should be populated in all instances where it was missing, unless it has been missing for this channel prior to this outage, in which case it will remain missing for airings on this channel.
- If you’re seeing errors when trying to view airing details or schedule recordings, go to the Settings screen in the Tablo app and select Update Guide Now.
As mentioned earlier, once the immediate issue is resolved, we’ll share a more detailed update on what went wrong and what we’re doing to prevent it from happening again.
Thanks again for sticking with us. We’ll continue to keep you posted.
Update 3:50 p.m. ET August 7
We wanted to provide a quick update on the guide data issue. While we’re continuing to see signs of improvement across the system, we’re not yet in a position to confirm that the issue has been fully resolved. At this time, we’re still unable to commit to a firm timeline for full resolution.
That said, we’re encouraged by the progress and feel confident that things are moving in the right direction.
A note on troubleshooting steps:
We know we’ve shared these steps before, but once your channels have been fully processed, these actions help trigger a local refresh so the updates can be reflected properly in the app. The steps below can also help eliminate related issues that some users are experiencing, including errors when trying to schedule recordings or load airing details.
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Open the Tablo app, navigate to the Settings screen, and select Update Guide Now.
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On Android/Fire TV, you can also try clearing the app’s cache using these instructions.
Going forward:
We’re committed to providing updates as things progress, and once this issue is fully resolved, we’ll share more details on what went wrong, how it was fixed and what we’re doing to prevent it from happening again.
Thanks again for your continued patience. We’ll share more as soon as we have news.
Update 5:30 p.m. ET August 6
Hi everyone,
We want to sincerely apologize for the continued delay in resolving the guide data issue affecting some users. We know many of you are still seeing “programming not available,” “failed to load,” and “failed to schedule” errors in the Live TV grid. This issue has gone on longer than it should have, and we completely understand how frustrating it is.
Fixing this remains our top priority. The team is treating this with urgency and focus, and we are doing everything we can to get guide data fully restored across all affected Tablo devices.
At this point, we are not yet setting a specific timeline for full resolution. That said, we are hopeful that the overnight guide data refresh will help many affected users see improvements. Whether or not that happens, we will be back tomorrow with another update and more information as we continue to work through this.
In the meantime, the following steps are still the best way to help your Tablo resync its guide data:
- Trigger a manual guide update
Open the Tablo app, go to the Settings screen, and select Update Guide Now. - Clear the app cache
If the issue persists, try clearing the cache in the app. Instructions are available here:
Tablo App Cache – How and When to Clear It - Allow time for the update to process
Once triggered, it can take up to an hour for guide data to appear. In some cases, the update may not fully apply until the next overnight refresh.
We truly appreciate the patience and understanding the community has shown, and we’re asking for just a little more as we work toward resolution. Once this issue is behind us, we’ll also share what we’re doing to prevent similar disruptions going forward.
Thanks again for hanging in there. We’ll be back here tomorrow with an update, no matter what.
— The Tablo Team
Update 2:00 p.m. ET August 5
As of this afternoon, the guide should have data for most channels. A handful still remain to populate, but should roll over soon.
We understand many of you have tried these steps already; however, if the issue isn’t fixed for you, it’s worth giving these another go:
- Navigating to the Settings screen and selecting UPDATE GUIDE NOW.
- Clearing the cache on the app you’re using. Instructions on how to do that can be found here: https://support.tablotv.com/hc/en-us/articles/32795076176148-Tablo-TV-App-Cache-How-and-When-to-Clear-It
We thank you for your patience. We will post another update by tomorrow at the latest.
Update 9:50 a.m. ET August 4
We believe all affected channels that were showing recent “programming not available” messages (along with “failed to load” or “failed to schedule” errors in some cases) should be fully restored today. Unfortunately, it may still take several hours for the fix to reach all units.
You can try to speed up the process this afternoon by:
- Navigating to the Settings screen and selecting UPDATE GUIDE NOW.
- Clearing the cache on the app you’re using. Instructions on how to do that can be found here: https://support.tablotv.com/hc/en-us/articles/32795076176148-Tablo-TV-App-Cache-How-and-When-to-Clear-It
After these steps, it may take up to an hour for guide data to appear in the app. In some cases, the update may not complete until the overnight refresh.
We know this is frustrating. Thank you again for bearing with us.
UPDATE - 5:00 p.m. ET August 1
Our team has identified the issue, and the TV guide data on your Tablo device will update automatically over the next 24 hours, however you may need to clear your Tablo app’s cache for the updates to be visible.
If you experience ‘failed to load’ or ‘failed to schedule’ errors after data has returned, open the Tablo app and navigate to SETTINGS > GUIDE > UPDATE.
If you’re still missing guide by Sunday, August 3rd, please reach out to Tablo Support so we can help.
Thank you for your patience, understanding, and continued support.
UPDATE - 12:00 p.m. ET August 1
We believe a handful of issues and slowdowns related to guide data acquisition and processing are causing the current problems with ‘patchy’ TV Guide Data on 4th Generation Tablo devices. We are currently working with a subset of affected users to test resolutions, which can then be deployed more widely. Thank you again for your ongoing patience.
UPDATE - 9:30 a.m. ET, August 1
We are actively investigating an ongoing issue causing some 4th Generation Tablo users to see ‘programming not available’ in the Live TV grid for channels that previously showed correct guide data. While we don’t have a resolution timeline yet, this is our number one priority and we hope to have it resolved as soon as possible. We apologize for the inconvenience and thank you for your patience.
UPDATE - 5:00 p.m. ET, July 31st
Guide data updates are continuing to load thanks to the fix deployed earlier today. Please give your Tablo time to update automatically.
Later this evening, if TV guide data is still not loading properly for you or you are still experiencing ‘failed to load’ or ‘failed to schedule’ errors, open the Tablo app and navigate to SETTINGS > GUIDE and select UPDATE.
Once this manual update is triggered, changes may take up to an hour to appear. In rare cases, the changes may not take effect until Tablo completes its maintenance cycle overnight.
If you are still seeing issues related to TV guide data tomorrow (August 1st), don’t hesitate to contact support directly with details.
Thank you for your continued patience.
UPDATE - 2:30 p.m. ET, July 31st
We have deployed a fix for the missing/patchy guide data some users have been experiencing, however, it may take several more hours for the system to catch all of the changes and updates required. We will let you know when the process is complete so you can verify your TV guide data has returned to normal. Thank you for your continued patience.
UPDATE - 3:32 p.m. ET, July 30th
We are testing solutions to the issue causing missing or spotty guide data after the recent outage. We thank you for your patience and anticipate the problem will be resolved very soon.
UPDATE - 11:30 a.m. ET, July 29
We are investigating reports of missing guide data which can also manifest as errors like ‘failed to load’ or ‘failed to schedule’. We hope to have this resolved soon.
UPDATE - 1:00 p.m. ET, July 28
Yesterday, the third-party server host housing connectivity services for both 4th Generation and Legacy Tablo devices suffered a large outage across several of its datacenters. This impacted Tablo’s services, as well as web-based services beyond the Tablo platform.
We have implemented a workaround which has allowed normal operations to resume for all Tablo devices.
What You Should Do
No action on your part is currently required.
If you were unable to connect, your Tablo should regain connectivity on its own.
If you are still unable to connect to your Tablo, a quick reboot of your Tablo (by briefly tapping the reset button) should help.
Wait for the unit’s blue light to stop flashing, then reopen the Tablo app and try connecting.
If you experience further issues, don’t hesitate to contact support.
What We’re Doing Moving Forward
Over the past year, we have prioritized several projects aimed at reducing the impact of server outages, particularly for 4th Generation Tablo devices.
While these projects have taken longer than expected, we anticipate the following new features will be available early this fall when beta testing is complete:
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Offline Mode – This will allow 4th Generation Tablo apps to connect to your Tablo device and play back both live TV and completed recordings during server and internet outages.
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In-App Messaging – This will allow us to send push notifications and messages directly to 4th Generation Tablo apps on iOS and Android mobile devices in the event of server disruptions or other critical product updates.
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Improvements to Tablo Status Page – Basic details regarding your Tablo’s status can already be found at TabloTV.com/status. This page will be updated and enhanced to include Tablo infrastructure and service statuses.
We also plan additional changes to our server infrastructure to avoid prolonged outages in the future.
Thank you again for your patience during this service disruption.
The Tablo Team
Previous Updates
We are experiencing intermittent server outages affecting both 4th Generation and legacy Tablo devices. We are working to correct this as soon as possible. Stay tuned for further updates.
UPDATE 5:00 p.m. ET
Some critical infrastructure has recovered. However, connectivity services for both 4th Generation and Legacy Tablo devices which are hosted on third-party servers are still experiencing issues.
We will keep you updated as work to restore service progresses.
UPDATE 9:00 p.m. ET
We are continuing to work with our third-party server host to resolve connectivity issues.
If your Tablo is still functioning, please avoid rebooting the unit.
If your Tablo is not able to connect, and you have not rebooted the unit, you may be able to choose disconnect within the app and reconnect. This may allow you to resume using your Tablo on Roku, Android, and Apple TV apps.
Stay tuned for additional updates.
UPDATE July 28 - 7:30 a.m. ET
Despite working throughout the night, our third-party server host has still not resolved the problems affecting the server infrastructure that houses Tablo connectivity services.
Progress is being made but we do not have an ETA for restoration at this time.
When service is restored, no action will be required on your part for your Tablo to regain connectivity.
We will be sharing a more detailed update later this morning.
Thank you for your patience.
UPDATE - July 28 - 10:45 a.m. ET
We have implemented a workaround that should allow normal operations to resume for all Tablo devices within the hour.
We will be sharing a more thorough update shortly.
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