Hi folks -
UPDATE - 1:00 p.m. ET, July 28
Yesterday, the third-party server host housing connectivity services for both 4th Generation and Legacy Tablo devices suffered a large outage across several of its datacenters. This impacted Tablo’s services, as well as web-based services beyond the Tablo platform.
We have implemented a workaround which has allowed normal operations to resume for all Tablo devices.
What You Should Do
No action on your part is currently required.
If you were unable to connect, your Tablo should regain connectivity on its own.
If you are still unable to connect to your Tablo, a quick reboot of your Tablo (by briefly tapping the reset button) should help.
Wait for the unit’s blue light to stop flashing, then reopen the Tablo app and try connecting.
If you experience further issues, don’t hesitate to contact support.
What We’re Doing Moving Forward
Over the past year, we have prioritized several projects aimed at reducing the impact of server outages, particularly for 4th Generation Tablo devices.
While these projects have taken longer than expected, we anticipate the following new features will be available early this fall when beta testing is complete:
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Offline Mode – This will allow 4th Generation Tablo apps to connect to your Tablo device and play back both live TV and completed recordings during server and internet outages.
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In-App Messaging – This will allow us to send push notifications and messages directly to 4th Generation Tablo apps on iOS and Android mobile devices in the event of server disruptions or other critical product updates.
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Improvements to Tablo Status Page – Basic details regarding your Tablo’s status can already be found at TabloTV.com/status. This page will be updated and enhanced to include Tablo infrastructure and service statuses.
We also plan additional changes to our server infrastructure to avoid prolonged outages in the future.
Thank you again for your patience during this service disruption.
The Tablo Team
Previous Updates
We are experiencing intermittent server outages affecting both 4th Generation and legacy Tablo devices. We are working to correct this as soon as possible. Stay tuned for further updates.
UPDATE 5:00 p.m. ET
Some critical infrastructure has recovered. However, connectivity services for both 4th Generation and Legacy Tablo devices which are hosted on third-party servers are still experiencing issues.
We will keep you updated as work to restore service progresses.
UPDATE 9:00 p.m. ET
We are continuing to work with our third-party server host to resolve connectivity issues.
If your Tablo is still functioning, please avoid rebooting the unit.
If your Tablo is not able to connect, and you have not rebooted the unit, you may be able to choose disconnect within the app and reconnect. This may allow you to resume using your Tablo on Roku, Android, and Apple TV apps.
Stay tuned for additional updates.
UPDATE July 28 - 7:30 a.m. ET
Despite working throughout the night, our third-party server host has still not resolved the problems affecting the server infrastructure that houses Tablo connectivity services.
Progress is being made but we do not have an ETA for restoration at this time.
When service is restored, no action will be required on your part for your Tablo to regain connectivity.
We will be sharing a more detailed update later this morning.
Thank you for your patience.
UPDATE - July 28 - 10:45 a.m. ET
We have implemented a workaround that should allow normal operations to resume for all Tablo devices within the hour.
We will be sharing a more thorough update shortly.
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