UPDATE January 6 - 11:30 a.m. ET
Thanks again for your patience over the last few days. We’re glad that many of you were able to take advantage of Offline Mode to continue watching live TV and recordings.
This recent period of server instability was a result of growing pains as we attempted to switch to a newer, more resilient server infrastructure. Despite meticulous planning and testing before deployment, the changes did not perform as expected when in production.
We now have a much clearer understanding of why these issues occurred and how to move forward. Additional planning and more thorough load testing will be completed before we attempt to migrate to the new infrastructure again.
In the short term, things should return to previous levels of stability, and we’ll do our best to minimize any future impacts.