We have confirmed there is currently an issue with some of our web infrastructure for legacy Tablo devices.
This will cause the Legacy Tablo web app to fail to load, Automatic Commercial Skip on new recordings to fail, and connectivity issues with the LG app.
The team is investigating this issue now with a high level of priority, and we hope to have updates on this issue soon.
Not true. They post on their support page “7 days a week support via phone at 822-5688”, but no one answered the phone. Maybe it’s time they start having weekend support? Due to numerous live sporting events, I’m sure many Tablo users are recording or watching these events. It would be nice if Tablo could answer a text, or at least send out an update on X or on their site to let users know what the heck is happening.
The Tablo support folks that frequent this forum are not here on weekends. And it wouldn’t be surprising if the employees that know anything about the hosted servers on Amazon are out on weekends as well, barring a critical failure (like no Tablos work).
Not being able to use a web browser or have commercial skip for a weekend is a pretty minor issue. Users can still use plenty of other apps, as well as the Windows app on their computers.
It was just really bad timing that it happened on a Saturday. But if it had happened after 5 or 6 pm on a weeknight, it would have been the next day before anything was fixed. TV watching is not mission critical.