[Resolved] Known Issue: Playback Problems via Roku

Announcements
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MPEG-2 is the native format for broadcast TV. It’s a popular format.

We’re not sure why Roku decided that their Streaming Stick+ won’t support it. That being said, MPEG-2 is supported by many other Roku devices. We recommend their Ultra Model.

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Your ticket ID is: 434129

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Thanks, we’ve tagged Support.

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It appears that Roku released a substandard, low-cost decice that isn’t compatible with the Tablo.

Please put that in the Amazon review when you submit it.

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did this fix happen? i cannot get ny Roku to play a recording

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Hi @Jbellarmada,

We did indeed: Tablo Roku App (4th Gen) Update (v. 1.2.1)

Would you share with us your make and model number of your Roku?

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I am having this issue on my Legacy Tablo Dual lite.
Roku Ultra
OS version 15.0.4
Build 5534

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Hi @smess ,

We’re taking a look.

Just to double-check, do you have closed captions enabled? Do you have Surround Sound enabled?

What audio settings are on your Legacy Tablo, and have you tried tweaking them to resolve the issue?

Does this happen on other platforms, such as iOS or Android Mobile?

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No closed captions
Surround is always off
Have only seen it on Roku

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I’ve seen a few suggestions of powering off (removing power) to the Roku. What I’ve found that works for me when apps in addition to Tablo TV lock up my device (Netflix, Apple TV, etc), I do a restart with cache clear. There is not a menu to do this function, but I learned the following from Roku support.

  1. Press the HOME button 5 times.
  2. Press the ^ (up arrow) once.
  3. Press the << button (next to play/pause) twice.
  4. Press the >> button twice.
  5. Left menu will scroll and the Roku device will restart along with a full cache clear/flush.

I find that my Roku device is far more stable doing this rather than just the standard “restart” from the settings menu.

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131

please repost the fix. sorry I don’t see anything that fixed it. I never got any of my rokus working!
I paid money for something I can’t watch on my tv!
Isn’t tv in their name?

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Any fix I see in this thread is in tablo roku app verson 1.3.1

But I’m not sure anyone knows what failure you are having. Or if you have the one roku device that doesn’t support mpeg2.

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The only fix I’ve seen was to get the Roku app reinstalled after uninstall.

People tend to post multiple problems or cross post in one thread and it’s nearly impossible to go through 100 posts and figure things out.

If you haven’t tried this already, the following may help:

  • Navigate to the Tablo app on your Roku’s home screen
  • Hit the star button (*)
  • From the menu, select REMOVE APP
  • Then from the Roku home screen select SEARCH
  • Then type TABLO
  • Then select the Tablo app from the search results
  • Then select ADD APP
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Yep that fix worked for me from the latest Roku App update. Most likely got a corrupt install.
Glad it is working again as I like using Roku for my Apps.

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Great!