@TabloSupport I am having issue with tablo remote access only when playing a live tv stream. “Playback Error, could not play live stream”. I have no issues playing back recordings or viewing the guide etc.
Assuming you’ve connected successfully on your home network, I’ve seen this happen while the app is still “Syncing” with the Tablo. After it’s completed syncing and you see the “Tablo” status showing green, it works for me. Have you tried waiting until sync has completed?
on home local area network, it plays the live streams right away. Connecting to the remove tablo on LTE shows “green” traffic light status so I believe it has done all the syncing at that point?
You should be good to go at that point… Since you can play recorded content, it’s likely that Tablo is enabled for remote access. I’ve noticed that on occasion, I have to try playing the live channel more than once. Are you having the problem on all channels? Under certain conditions, a channel may experience reception issues.
I have this exact same problem and have had it for weeks. Submitted a ticket and was essentially told they are aware of the problem. Quite frankly, I’m surprised there hasn’t been more discussion on the problem. I was beginning to think I was the only one experiencing this. It sure lessens the usefulness of tablo when away from home.
I see the OP is on TMobile LTE too which is when I usually have this same problem:
I’m on iPhone 6plus.
A while back support looked in on my Tablo while I created the error a few times but I don’t think anything definitive was revealed. Or, they didn’t share it with me if it did?
Recently, I seem to only get this once and then it loads on the next attempt more often than not.
I am having this problem as well, and it appears to only happen with some channels. Unfortunately, all other devices get disconnected from the Tablo when this happens.