Yeah, I can try multiple times - it doesn’t work. I don’t think its a connection issue based on how reliably and quickly recordings play - issue is only live TV.
Last week I was in NYC for work, couldn’t play live TV at hotel via LTE (didn’t pay for WiFi). Saturday at a friend’s party - he brought up the Tablo because he was interested in cord cutting, couldn’t get it to work over LTE. Both locations recordings worked flawlessly.
Today I’m hanging out at the campus of a local university waiting for an event later. Can’t play live tv, have tried multiple times over LTE. Recordings start quickly and are very reliable - watching recording of cavs vs. golden state from last night currently.
Mine is doing this still as well. I’d say about 80% of the time. I almost never have issues playing back recordings so when it doesn’t playback live stream. I have to set up a recording and then go back after a few minutes and play that recording. It’s a real pain in the neck.
In order to provide more details to Tablo tech can those posting about experiencing this problem include their device and cellular provider, if any? I’m using Apple 6+, 128GB, latest IOS on T-Mobile USA.
IIRC, this “Could not play live stream” business started about the time T-Mobile announced their “binge” thing which I haven’t knowingly adopted since I’m on an unlimited plan. Hmm?
It comes and goes but very annoying to the point I mostly use ancient Elgato EyeTV for any live channel viewing.
One thing that might be coincidence but I do it anyway and “seems” to help: Allow the live guide to populate in portrait mode and select your channel while in portrait mode. Once it’s starts “loading” turn to landscape mode and then back to portrait mode. I’m sure it’s nothing related to this issue but I could swear 8/10 times I do that, live stream begins.
I’ve seen that several times on my Galaxy S5 mini and RCA tablet…being the impatient old grouch that I am, I press the play button again, and sometimes a third or fourth time. And then it starts playing. Last night it happened while I was trying to watch a live program through the Plex channel. Same approach worked.
I will be very glad when the TP-Link C7 arrives and I can retire my failing DLink DIR 632! Hopefully it will clear some of these issues.
@enyapeoj It sounds like you can reproduce this reliably. Can you get in touch with our support team? We can try and set up a ‘live’ session. We can watch the error occur from our end while you reproduce it on yours to see what’s going on.