I currently have the 4-tuner model. Since I began using my Tablo in December, I have been able to view The CW Dallas on channel 33.1 but I have not been able to hear any sound from that channel. This includes live & recorded viewings of the channel from both the browser web app on my laptop AND my tablet. All of my other channels play and record correctly.
After scouring the internet, I read that some of the other digital tuners (i.e.-HDHomeRun Prime) have experienced a similar problem with this same channel. The problem was linked to the fact that The CW Dallas has 2 different audio tracks; the manufacturer was later able to fix this issue.
Can you please advise if there is a fix for this issue?
I tested out the replacement unit and it still has the same issues. I tried to contact the support team again on March 1st and I have STILL not received any response. Please advise.
I live in Austin, TX and was watching KBVO (new station) the day after it went live. There was sound the night before, but the day after there was no sound. I emailed the engineer to see what was up. I thought they may have been fine tuning the tower. He told me it was only the paid show airing at 6:00 AM and would be looking into what happened. I have the 4 tuner model of Tablo. What @dougc405 said is an excellent test. If there was no sound when I got home from work, I might have done that but since it was just the one show, everything was excellent.
I gave what @dougc405 said earlier before Tablo sent me a replacement unit. When it was plugged directly into the TV, I received BOTH audio and video. So I know that the CW is transmitting audio when plugged up to the TV directly. However, anytime I try to view it live or from a recording on the Tablo, the audio is always missing. @beastman , it happens at all times of the day (I’ve spot checked at random times through the day & night). @theuser86 , I can change to any other channel on the Tablo and receive both audio & video, just not the CW channel.
Remember that since it is a 4 tuner, the signal from the antenna is being split four ways and with the 2 tuner version it is only split two ways. That might explain it depending on the stations broadcast power compared to the other stations. Also is the tower for CW located the same place as the towers for the other stations? I know in Austin most towers are in one location, but a few are someplace else.
Tried Tablo on both my Windows PC using the chrome browser, the old Android Tablo Tablet app, and new Android Tablo Web app (on a side note, I have also sideloaded the app to my Nexus Player). All the different devices and apps have the same result. This is regardless of watching it live or re-watching a recording show.
@xaudiblex Apologies for any confusion, but I don’t see a note from you… Feel free to PM me with the RMA details you had and we’ll track this down, and then get you up and running.