Hey everyone! I’ve run into an interesting issue that’s absolutely stumped me. I was trying to watch the new OTA channel for CHSN (Chicago Sports Network) on 62.2 via my onn 4k Pro STB (running Google TV) but the channel never loads. The blue circle spins for a few seconds then goes away. When I bring up the timeline slider I see that the play/pause button is perpetually stuck on “play” so it appears as if the channel’s stream never starts. Pressing play does nothing to start the stream. This is the only STB in my house that has issues with this channel. My cell phones, onn 4k (non-Pro), Roku Stream Stick, and Roku Ultra all play channel 62.2 without issue. These are the steps I’ve tried to resolve the issue so far:
Reboot the STB, Tablo, and router
Rescan the channels
Disable and re-enable channel 62.2
Update the guide information
Record a portion of a program and play that back on the STB
Unplugged the Tablo and STB for over 30 minutes
Uninstall the Tablo app, clear the app data and cache as well
Adjusted the STB settings to output 1080p, stereo audio (no surround), disabled my soundbar
Factory reset on both the onn 4k Pro and Tablo 4th Gen
I contacted support this morning who insisted it was an issue with my antenna/reception even though this channel was accessible on this device prior to the new channel going live AND all my other devices in the house working as intended. Still waiting on a reply from a Tier 2 tech via email but I’m skeptical this is going to be easily resolved.
Let me know if you need any additional information and I’ll gladly provide it. Like I said at the beginning, I’m totally stumped on why this single device is having issues.
Edit: Android App Verion - 1.2, Android TV OS - 12.0 with March 1st, 2024 Security Update; Tablo Firmware Version - 2.2.52; Tablo Device - 4th Gen Two Tuner
On September 15, 2024, the newly formed Chicago Sports Network announced it would broadcast on the second and third digital subchannels of WJYS starting October 1, bringing games featuring the Chicago White Sox, Chicago Bulls, and Chicago Blackhawks to over-the-air viewers
Hey Zippy - thanks for the reply. I meant to add this to the initial post, but the other sub channel, 62.3, works flawlessly on the onn 4k Pro. I’m literally at a loss as to why this one channel doesn’t work. If this is an issue with mpeg4, do you have any advice on how to tackle resolving this on Google TV? Much appreciated
Tablo support would have to connect in and see what is different between 62.2 and 62.3. Of course since this is weirdness only with that sub-channel and the onn 4K pro I can’t see this going very far. And the onn 4K pro might be using the same amlogic cpu as the gen 4.
Well, no luck with support. They said that the logs look fine and that there are no errors. They said to wait it out as the broadcaster may make some changes in the near future since these channels were recently updated.
I looked on Tablo’s website and you need the 4th generation Tablo with latest firmware which supports MPEG 4 broadcasts. I have a problem with AirTV via Sling, which is a product similar to the Tablo product not able to receive MPEG 4. I notified support so hopefully it is just a firmware update to support MPEG 4, but not sure yet.
I have not tested the Tablo 4th generation product yet either with CHSN 62.2 and 62.3, but these are all the sub channels that broadcast in MPEG 4 in the US, which is not many. It just so happens that CHSN and CHSN + is MPEG 4. Most HD and SD ATSC 1st generation digital stations broadcast in MPEG 2 still today.
