No live TV not working

Hello first post,

I purchased 3 weeks ago a 4 Gen 4 tuner, worked fine until I had to cut the power to work around the TV set. Now, I don’t have live TV anymore, even by rescannimg the ota channels twice and deleting and reinstalling the google TV app 3 times.

My streaming device is Onn from Walmart.

I think I will return it this week. The CS agent at worthless, they are overseas I think.

Will it play previously recorded programs? Also, do you have more than one viewing setup? Is it doing it on all of them? How about accessing it with your phone?

Works the phone app.

Does the live problem with Onn Google TV device. Also, with an other Onn Google TV device in other room (not at the same time).

Plays previously recorded shows.

I rebooted the Onn device and router, same problem.

Thanks for your time.

Have you tried rebooting the Tablo itself?

Several times

How about clearing the cache on the streaming device? On some devices simply powering them down fully will clear the cache, some require additional steps. I don’t know about the onn, but it likely follows the same steps as Android TV or Google TV.

It sounds like something happened to your antenna. Is it amplified? Have you tried changing the amplification settings within the Tablo app and rescanning for channels?

Did the antenna become loose or disconnect when you were moving things around?

I was thinking the same thing, but I thought he said it was working correctly through the phone app. Did I read that wrong?

@Paduscoke, can you clarify? Are you receiving live TV on the phone apps? Also, is it still correctly recording new programs even if you can’t tune into them live?

It’s amplified externally with CM7777 but the internal setting is at Off. No, antenna works with TV tuner.

Yes, every is 100% on the phone app, record, see recording and I see live channels.

I will try to clear the cache.

Thanks,

Just a thought… Is it possible that you accidentally changed your guide preferences to FAVORITES and don’t have and favorites programmed? (Just a stab in the dark…)

@Paduscoke … your avatar bruh…

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I will check it tonight and report back.

I cleared the cache and it did help to fix the problem.

Thanks to everyone.

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Excellent! Glad you got a solution.

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Tablo support answered me :

They are claiming that my external hard disk is not compatible:

Canvio Connect Portable Hard Drive 2 TB.

I don’t think so, what do you think about this ???

Thanks,

The Tablo does filter through the hdd for live pausing and rewinding.

I personally (my opinion, IF it is the drive) think its power consumption from the drive itself. When it pulls at full power. I know some older or faulty external cases can pull more power.

I switched to a external drive with its own power supply and I’ve been good since.

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First off… I thought you said your problem was fixed.

So if that’s the case, then does it matter what support said?

Second of all, they do have a list of recommended drives. Do others work? Yes. It’s pretty much hit or miss, though.

I’m sorry to say that I have never heard of this manufacturer so I cannot comment on the quality.

Canvio, Toshiba. While I don’t use them for Tablo, I use them on my Plex media server.

Update… I looked it up. This is made by Toshiba, usually pretty good stuff, but it is an older design having been around for nearly ten years. Is this an old drive that you have had sitting around for a while? That could be a problem.

I went with a Western Digital 2TB Elements SE - Portable SSD. In retrospect, I would have gone with a traditional spinning drive rather than an SSD. They are less expensive and generally more durable than SSDs.

Are you having troubles again?