A few months ago my Tablo started freezing about once a day. The light would remain on but it could not be accessed by any device. The hard drive stays powered up, but the reset button on the Tablo is completely unresponsive. The only way to fix it is to unplug it. Does anyone have any suggestions. Tablo has been unresponsive to help requests. If I cant get this resolved I see no other option than to abandon the platform Plex has a DVR that you can get up and running for about $100 now.
I have submitted 3 help tickets over the past month and have received no response from anyone at Tablo. I also called the help line and it went to voicemail at about 5:20 PM eastern time.
Again!! Every time you update the ticket it just moves to the back of the cue. Just sit tight and they will get to you. If you search under Support you would find:
• THE WORST WAY TO SPEED UP SUPPORT: Sending a Follow-Up Email
While it might be tempting to send a follow-up email if you’re waiting to hear from us, our support system works on a ‘first in, first out’ queue. If you send multiple messages before receiving a response from our team, it will reset your position in the queue and it could take even longer for us to respond to your support request.
@VipeNess - They’ll be getting to you soon. Definitely a case of replying before we get back to you. As mentioned above that will push you to the back of the line, so always best to wait for the team to touch base. We usually respond to all messages in 1 business day if you give us a chance!
@fcorona76 - This is an automated message we send when we have not received a reply from you. I believe the team is waiting on your confirmation that your unit is in remote access mode. We have resent our email with instructions on how to do this, so please do reply.