Again!! Every time you update the ticket it just moves to the back of the cue. Just sit tight and they will get to you. If you search under Support you would find:
• THE WORST WAY TO SPEED UP SUPPORT: Sending a Follow-Up Email
While it might be tempting to send a follow-up email if you’re waiting to hear from us, our support system works on a 'first in, first out' queue. If you send multiple messages before receiving a response from our team, it will reset your position in the queue and it could take even longer for us to respond to your support request.