Legacy http://my.tablotv.com gets a 404 error that mentions a missing bucket

Support & Troubleshooting
42

The redirect loop happens when a request to http://my.tablotv.com/#/index.html return a 301
Moved Permanently response with itself as the new location.

The 404 NoSuchBucket error looks to be a misconfiguration of Tablo’s settings at Amazon Web Services.

That is the limit of my troubleshooting abilities. Those of you having the problem could try calling Tablo customer service 1-844-822-5688. See if they will escalate it enough to get a tech to come in on a Saturday night. Otherwise it might not get fixed until the day shift comes in Monday.

1 Like
43

Another thread has begun on this…

44

Same here. Hope they fix it soon. Seems like its a constant battle for them to keep it working

45

I am getting errors similar to what others have posted:

  • Code: NoSuchBucket
  • Message: The specified bucket does not exist
  • BucketName: my.tablotv.com
  • RequestId: 90MDR5R4BDDQYV7Z
  • HostId: iws8uU/mpYBISBAeyZNUbo6tGoj+qba2NDx+bFamVlAV3AJsmNZDQTjfDymmNQShgWOQKRzpwH4=
46

Yes seeing this issue on both Chrome AND FireFox. Used to work fine. Didn’t know my Linux Mint Laptop had any kind of Bucket inside. Love the non-descriptive terms the tech world loves to use and I’m a retired Corporate EE.

47

I called the service desk this morning. They know that the server is down and are working to fix it but no ETA.

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48

It’s not an HTTPS site (out of necessity), so I doubt it’s a certificate. “Bucket” sounds like AWS (Amazon Web Services) to me.

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49

Oddly there’s a legitamte response from the “discovery” query https://api.tablotv.com/assocserver/getipinfo/ presumably, once the web app gets the response that - “the internet” supposedly no longer involved.

But I guess the web app needs to first load… Response HTTP Headers show for the 404
Server: AmazonS3

If you’re getting an 404, technically it’s not down as it’s up an serving error responses. Likely to a misconfiguration? Or there are a lot of AmazonS3 server problems?

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50

It’s not working for me also. It always has in the past.

51

Same issue this morning. Nosuchbucket.

52

It’s going on 2days now… Is this a step from legacy to “Obsolete” Tablo’s :thinking:

I had the web app loaded on my media PC, hey it’s working. Clicked to upgrade Chrome… oh, so the server “lost” the web app?

I’ve posted they never announce new versions as they do all the other apps. They have the stats and know how many users still use and rely on the web app. Guess that’s the answer, is it profitable to maintain?

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53

same. BTW can’t buy the newer hardware as I’m exclusively on apple tv / safari on iphone ipad windows macos…

glad i’m not the only one and hope a fix soon …

54

Hi folks -

We have confirmed there is currently an issue with the Legacy Tablo web app causing it to fail to load.

The team is investigating this issue now with a high level of priority, and we hope to have updates on this issue soon.

We recommend that you wait 24 hours before attempting to reconnect to the web app from your legacy Tablo again.

We’ll keep you posted once we know more.

55

I just tried connecting to my Tablo Dual Lite on my Windows 10 and I’m getting this error:

404 Not Found

Code: NoSuchBucket
Message: The specified bucket does not exist
BucketName: my.tablotv.com
RequestId: 0YDXDGGEJ11KRMGJ
HostId: j6f4K3suxhpbUJe8zx/9aAe3eH5uTDvtIpC0VCtuXLn1/aHBcP5lmpXziOOxYrxcMkHefKW1eO8=

I tried using both Firefox and Chrome browsers. I can connect using my iPhone & iPad. Any ideas?

Thanks.

2 Likes
56

Hello! Is anyone from Tablo reading this page?
Your users can’t use your product via your my.tablotv.com page. Can you let us know what’s happening!?

Thanks!

1 Like
57

If you are needing more immediate support than this community you might consider calling support since it’s now available 7 days a week…

image

Otherwise, this post was created on a weekend so I wouldn’t necessarily suspect an official response until the next week day.

1 Like
58

Thanks @Nilex!
Too bad the people answering the phones at Tablo can’t do some multitasking and look at this feed and maybe their online support messages to help customers. Hahaha, making phone calls just seems so outdated :slight_smile:

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59

I called and waited on hold for 30 minutes to speak with a rep. I gave up. Poor customer support this occasion.

2 Likes
60

Yep, just wasted 45min and nothing. Really disappointing.

I’ve had Tablo for numerous years and never needed to contact Support. The fact that they are unreachable during the weekend is astonishing!

Hopefully, when someone from their offices drag themselves in from their busy weekend, they’ll check their message and maybe, just maybe, they’ll contact their customers.

1 Like
61

Anyone else having issues connecting to my.tablotv.com with Chrome web browser (Version 117.0.5938.150 (Official Build) (64-bit) ) on Windows 11? It’s been working fine until this morning. The Tablo apps on Android as well as FireTV 4K Max are all working. Microsoft Edge and Opera, as well as the Windows Tablo app are working as well.

At one time, the Tablo folks indicated that changes were coming to Chrome that were incompatible with Tablo, and I wonder if that day has arrived.

1 Like