I still have the CC’s too. On everything including recordings. I am using an iPad with IOS 9.1 and your app is 1.2.3. Nothing seems to turn them off. Help!!!
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I’m also experiencing the same thing with my iPad mini. Current versions on the Tablo and the iPad app.
OK… may be a min-specific thing. Our iOS guru is looking into this.
Any update about this? I just launched a viewing session on iPad Mini and the CC was blue (engaged, ‘don’t remember how I left it). Captions were rolling and couldn’t turn them off no matter what I did with the CC button.
So I quit the video and reloaded ignoring the blue CC button and now it’s OFF. Is this the way it’s supposed to work?
Would it help if I shoot a video demonstrating how this behaves?
@enyapeoj - There was another bug w/ iOS9 that we didn’t catch this time around.
Apparently CC is always disabled behind the scenes (even if the button is blue), but the workaround is toggling the CC button off then on.
We’re going to work on another fix for this.
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Today after being so tired of CC I tried turning off CC by way of the Apple TV. That worked perfectly. I think Tablo should rethink how they are handling CC. The apps should turn it off on the Tablo. Then all would be good!!
I just tried the CC option on the iPad pro and experienced the same issue. I had to use the “work around” to turn CC off.
Also the closed captioning text should be positioned at a less obtrusive spot, and maybe use smaller text. Currently it is positioned close to the center of the screen where all the action is. It also jumps to the top of the screen sometimes.
Can you move the closed captioning to the very bottom of the screen and keep it from jumping around?
Also when do you expect to release a fix? I see people have been complaining about this glitch for quite some time.
Thanks.
Any updates on this issue?? I wasn’t having this problem last time I watched on my iPad - don’t recall now when that was but I believe before last update to current iOS 10.3.1. I cannot turn the captioning off! Super annoying! Have tried the posted workarounds I could find to no avail. Also still having same issues I posted about Apple TV more than 6 months ago without response. Tablo team gone dark again? Hello?
Does not work! Closed caption will not turn off, period. If silicone dust ever releases a 3+ OTA tuner device tablo is going in the trash as fast as I can get it there
Funny. I have no issues with closed captions on my iPad Air 2 running iOS 10.3.1 with Tablo app version 2.2.13. CC button in the lower right corner of screen turns them on and off just fine.
If that button doesn’t do anything, then you have Closed Captions forced on in Settings app->General->Accessibility->Subtitles & Captioning.
Same thing, iPad Air 2, same file version, even deleted app, restarted iPad, reinstalled and rediscovered tablo with no change. What am I missing???
You can use multiple HDHomeRun devices at the same time with the Plex DVR software. So you could use 2 dual tuner units for 4 tuners. Your option exists.
Did you check the Accessibility settings?
And PS, I have no accessibility options enabled, just double checked that with particular attention to cc, and confirmed it is set to disabled.
What’s the state of the CC “button” on the video screen? While letters on black? Black letters on blue? or dimmed out blue on black?
I am wondering about the added complexity of configuring two devices for recording of conflicting programs as we frequently record overlapping 1/2 hour to 2 hour shows on multiple channels at the same time Seems like having to do “odd” and “even” channels plus account for occasional conflicts could become confusing. Still wish SD would do a three or more tuner. I am aware of their 2 tuner plus cable (making 3 tuners) but that third tuner won’t do OTA broadcast signal AFAIK
My wife is watching recording via Apple TV as I type, no closed captions. But iPad still displays them.
indicating closed captions off
Indicating closed captions on.
They are on regardless of how the cc button is toggled
Current setting in “settings”
Then it’s clearly an issue with your iPad, not the Tablo itself. If the Tablo was messing up, all clients would have them.
I noticed something else. When the CC are properly on, the dialog box has rounded corners (same on my iPad). When they’re not supposed to be on, it’s square corners. Very strange.
And, just for grins, did you toggle that Closed Caption setting on and then off? There are reports that the displayed state doesn’t actually match the stored state.
Many times. Toggled, launched, exited, launched toggled, uninstalled, reinstalled, restarted,- I am rapidly concluding that it must be something specific to this iPad, perhaps an unforseen combination of installed apps, some odd corruption in … well, who knows. I’m leaning towards wiping everything and resetting as new. Thanks for the help and suggestions - I appreciate your taking the time. Cheers.