I submitted a ticket online before I submitted to this thread. And just as I have come to expect I have not received ANY communication from Tablo support.
I tried calling support monday about another issue. I was on hold for 20min, being told I was “number 2 in line” the entire time. At the 20 minute mark, the system transferred me to a voicemail, telling me to leave a message and that I would be called back within 24 hour. It is Friday, and I STILL have not been called back.
I was HOPING the support community could provide some ideas, as so far Support is non existent. I cannot say if anyone at support is good or bad, I am simply saying that support in unresponsive.
I understand if a weird issue comes up that people cannot solve instantly. But there is NO EXCUSE for not being able to get in touch with support / get a promised call back.
(and for those who think I might have missed a call, I ONLY use a cell phone that I have to carry 24/7 with call logging and recording, so I KNOW I have not missed any calls)
An the saga continues. STILL no call from anyone. I FINALLY got an email from someone at support Tuesday. They told me that they were remotely connected to my Tablo, yet the problem is my network, that it is not allowing the Tablo to connect to the internet.
Yes, they are telling me that they are remotely connecting to the Tablo OVER THE INETERNET, but my guide problem is because my network is not allowing the Tablo to access the internet.
Again, they are ignoring the information that I already supplied that there have been NO CHANGES to the network or firewall since I first installed the Tablo, and that the Guide worked fine for 3 weeks before starting to have issues.
Again I repeated this info and ASKED FOR A CALL.
Finally this morning I get an email at 9:00AM Central asking for when they can call. I respond at 9:05AM Central that I am open immediately, as well as after after 4:00.
Unless you mean something different than viewing your Tablo from outside your LAN (on your phone, laptop, or Android TV device) when you say “remote access mode”…then that is the same as Tablo Connect, so they will either both work, or not work, depending on your settings.
Here is a link I found about port mapping…not sure if it has a definitive answer on the port numbers you asked about.
And I don’t think the maintenance remote access is dependent on having Tablo Connect setup. The maintenance connection is often called “Heartbeat Mode” on this forum, as the LED pulses in more or less, a heartbeat.
Also, have you deleted your sync data by doing a disconnect from the client connect screen to see if that fixes the guide data problem?