Excessive Load Time

General Discussion
21

I have a slightly older Roku Ultra then yours and I found that it runs better with an SD card popped in.

I put in a old 64GB SD card I had laying around in it.

2 Likes
22

So you’re thinking that it might be too full?

1 Like
23

Yup… I know the Roku Ultra offloads the APPs onto the SD card and off the internal storage. The APPs load up quicker too.

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24

It’s not as problematic today as yesterday. I’m actually able to get it to load. Sometimes it still takes a few times crashing before it launches though. I did take the advice of putting in an sd card too. So far so good. Still crashes on occasion but not every time now.

I also wonder if it stems from hitting the home button while in the app. I haven’t been clicking the back button to exit the app in the menu pop up. Shouldn’t matter, but just a thought if that screws with the cache.

25

Pressing home keeps it in a half-asleep state and can often cause connection problems. By exiting out with the back button, it knows you’re done with it and it can close the connection.

26

What about when it crashes 100 times before it actually loads? :grinning:

It seems like if the “Getting the latest free shows and movies” connection doesn’t happen fast enough it just closes. I wish @TabloSupport could look at the error logs or something.

27

Maybe you’re in luck and their Canadian tech support team is working today. I think asking them to check the logs is a great idea! It would be nice to know if this model of Roku is causing anyone else issues, too.

28

I still don’t know why this isn’t working. I’ve done everything I can think of. The Tablo has a solid blue light so it doesn’t appear to be connection related. I’ve rebooted the thing several times as well as my router. I really don’t want to do a factory reset and delete all my recordings. My phone is the only thing that will connect. The Roku app crashes, and the Samsung app refuses to connect.

29

By chance have you look at the wifi signal thats splashing around your home?

Download inSSIDer on your laptop and see. Just confirm you decent signal. anything below -73 is the start of low signal. On each band.

1 Like
30

Thanks, signal strength is good. Everything works on Roku but Tablo app.

I’ve tried everything I can think of or find on forums or via Google but nothing works.
Restarted my router
Restarted Tablo
Deleted app
Unplugged Tv
Reset network settings on Roku
Reinstalled app
Unplugged Roku and used a new hdmi port

Nothing seems to help. Is it possible to have too many recordings to load? I mean I do have a bunch of stuff on my external hard drive. It’s also why I don’t want to factory reset the Tablo.

If anyone has any suggestions, recommendations or words of encouragement at this point let me know!

31

Just as a follow up, there’s some hang up with the FAST channels. They kill the app for me. Only selecting my antenna channels makes the program work again. Sometimes the Tablo has difficulty saving altered channel lineups. I swear sometimes I save everything but it doesn’t apply and remove the things I’ve unselected.

Glad to finally have something working again! I can live without the majority of the FAST channels, but there were a few I enjoyed.

I appreciate everyone’s help!

32

This may be unrelated since I don’t use Roku, but I see the “slow load” behavior on my Fire Stick and now my new Sony Bravia (Google TV a la Android) every so often. Last night, I couldn’t hardly get the Tablo app to load past the “Getting …” screen on any tv. Oddly, the iOS version on my phone loaded fine.

I did all of the restart/reboot/power cycle crap and no improvement. Network/internet speed was normal throughout (about 90mbit Fire Stick and 500mbit on the new Sony).

This morning, turned on the new Sony and Tablo came up quickly (as it normally does). All good.

I believe this is most definitely related to the Tablo app reaching out to the server on startup. What I don’t get is why the iOS Tablo app doesn’t seem to have the same issue. Maybe it accesses the server differently, or maybe even a different server. Who knows.

33

This is brilliant. I did this on our old Recast and for some reason didn’t think I could with the Tablo. Also eliminates the need to select “Favorite” channels every time. Unchecked all but nine channels and we’ll see how it goes. Thanks!

34

Stacy, I also read that unchecking the majority of the available channels would speed up the load time so I removed all but eight or nine of the OTA channels to make the channel list manageable. Regrettably I have observed no change in load times at all. This is with the Roku ultra And fiber speed Internet connection. I was hoping someone on the tech staff at Tablo could respond and explain the reason for these long load times, but alas so far no comments.
Other than the load time inconvenience, I’m quite satisfied with the system and still think it’s an excellent value . Of course, YMMV,

35

On the upside, even if load time doesn’t change it simplified things for me once it does load. So that’s still a win IMO! :smile:

36

Interesting. Out of 183 available channels, I had my selected channels down to just 42 channels. After implementing this, I now only have 16 channels since they are the only channels that I record from anyway. All of the other channels were 480i channels that I never watch or record so I don’t need to see all that data available on my recording device. Now it’s like a favorites only channel list.

I have been experiencing total hangs when opening the client app in the late afternoon most times. I hope by doing this it resolves that issue.

It should at least lower the memory usage on the Tablo by not having to load and cache all of that other content. :thinking:

37

Agree!

38

I only “check” 7 OTA channels on my setup:

CBS, ABC, NBC, FOX, CW, PBS, and MeTV.

I don’t “check” any FAST channels. That’s about as simple as it gets. Keeps the guide very clean, and I don’t really care about the rest. Doesn’t seem to be a factor in the unusually long load times.

This morning, the Tablo load screen was stuck for maybe 5 minutes before the Tablo gave me a setup screen and reported no Tablo was found. Interesting, since my iPhone Tablo app had no trouble finding my Tablo. First time I’ve ever seen that issue. I did a cold restart of the Tablo and the Sony TV, and Tablo came up perfectly.

One thing I notice is that if the Tablo app doesn’t first display its goofy “bullseye” splash screen, it is prone to more of these issues. I always leave the Tablo app via the back arrow, “Yes exit Tablo” screen. But it still seems bits of the app hang around sometimes since it bypasses this initial splash screen on the next load, and that is often followed by trouble. If I cold restart the smart TV or Fire Stick and the Tablo I always get the splash screen and everything works. It seems the Tablo programmers need to find a way to force the Tablo app to start from scratch every time.

39

Now I am unable to acquire the app from any of my clents: iPhone, iPad or aRoku Ultra. Is the entire system or is my 9 month old gen 4 defective? Continuaally seeing the sign up QR Code screen.

40

yep, me also. Probably server problems.