I am really frustrated at Tablo and Nuvyyo. I sent a very detailed email to customer service roughly a week ago (even provided a mac address) but only received a single templated email back asking me to put the unit into remote access. However, my understanding that the remote access only lasts a certain amount of time (maybe 24 hours) so I emailed several times reminding them to please check into the issue. Every day I put the device into remote access mode and emailed them asking them to check into the issue. Crickets.
I believe I have a defective unit. I’ve had it almost a year until it started acting really weird a week or two ago. First I began getting segmented recordings (< 1 minute) for certain shows I was trying to record. For instance, I had 15 recordings < 1 minute for 1 particular show I was trying to record. Secondly, when I try watching a certain TV station live, the unit resets itself. I lose connection and the unit reboots. Once recently I noticed I lost all of my “scheduled” recordings and found the unit would not pull-up any TV guide listings. All were blank, even after an hour waiting for them to come back. I even tried to “update” the TV guide but finally a hard reset of the unit finally solved the issue. Lastly, I noticed twice over the last week that the unit completely lost connection to the hard drive. It shows there are recorded shows but won’t access them. Again, a hard reset seems to solve the issue.
It’s frustrating since I’ve really enjoyed this Tablo for the past 11 months when it worked right. However when it doesn’t work, is it too much to ask for one of their reps to answer technical questions or look into why it’s all of the sudden having these weird issues at once? I finally just asked for an RMA number since I assume they don’t know what the issue is or too busy chasing other issues. Any thoughts? Similar issues with their lack of tech support?