A few days ago, I lost the contents of my recordings (1.5G) by doing inadvertenty doing hard reset. I won’t do that again.
Open a support ticket and wait until Monday.
Otherwise, I would do these 3 things and hope for the best:
Use the Tablo reset button, but just a momentary press, to bring Tablo’s brain back online. Test.
Make sure all your Tablo devices are up to date. Update, if not. Who knows if your factory reset dropped you back a firmware level and now your Roku and tablet are newer, trying to do newer things than the Tablo can.
If you still have issues, I would take the hard drive over to a computer and do a format of the hard drive (but not a quick format) in order to let the hard drive smarts test every sector and mark any newly bad sectors, bad. You lost all your shows anyway. When you reconnect the drive to the Tablo, hold down the reset button for 10 seconds to do a factory reset again.
Probably best to open a ticket and just wait until Monday.
Best of luck.
I haven’t lost anything but I do have to reset frequently. I have been working with tech support to resolve it.
Yes, the reason I lost the whole disk is that I inadvertently held the reset to long (> 6 s) and carried out a factory reset. Doing a regular reset should be OK.
I am having the same issue. I have to reboot tablo throughout the day. Since there is not a remote reboot option (maybe I missed it ) it is a tad annoying.
I am experiencing the same issue with my Tablo 4-tuner since the latest firmware update. I have to reset the Tablo usually once every day or two now or I can’t play anything on my Roku and the iPad app can’t connect.
@gradman2k3 @Auream @Tomwilley
A few days ago, I lost the contents of my recordings (1.5G) by doing inadvertenty doing hard reset. I won't do that again.The core issue is that since the last Tablo update, I’m having to reset the Tablo on what seems to be a daily basis.
This morning, I attempted to watch live TV Tablo using a Roku 3. Stepping through the menu, everything seems fine until I get to the live TV channel list. When I select a channel, it looked as if it was loading and then a blank screen. After a bit, when I press back a couple of times, the Roku resets. I’ve repeated this a few times.
Again, on the Roku, when I go into watch recordings, the menu pages look the same EXCEPT the show icons are are blank with no photo snapshots. When I try and watch a show, screen blinks but stays on the same page.
Also, when I try and watch using the Tablo app on my iPad, there was an error … wouldn’t connect. I now can’t connect to the Tablo at all.
Using Safari on my iPhone, I see the Tablo and it appears to sync properly, but when I try and watch live TV, it gets right to the point when the live would play and just sits there, no video. It has the play button etc, but it doesn’t play. It hasn’t hung but it doesn’t play.
I have a 4 tuner which I have had for about 2 months or so. So far, before the update, I’ve maybe only had to reset 2 or 3 times. Now it seems I reset on a daily basis.
Help!
I can’t comment about the reset but I can comment about iphone and safari with the issue you described:
“Using Safari on my iPhone, I see the Tablo and it appears to sync
properly, but when I try and watch live TV, it gets right to the point
when the live would play and just sits there, no video. It has the play
button etc, but it doesn’t play. It hasn’t hung but it doesn’t play.”
I have the same issue and when I attempted to use Chrome it worked fine. For some reason (possibly ios8) Safari is not streaming anymore like it did before.
@scarzz We’ve confirmed this is an issue with iOS 8. It looks like the issues hurting the Tablo web app are affecting others, too - and it’s already been brought to Apple’s attention. Hoping for a fix ASAP. In the meantime, Chrome doesn’t seem to have any issues (it’s not native).
Hi Guys,
Customer Support
Oh geez @tomwilley … my sweetie won’t have anything to do with Tablo either.
You’re not alone in this. I’ve had the same problem since the last firmware update.
Often I will go into Tablo on roku at night to see all the thumbnails missing. If I try to watch a recording, it just flashes a blank screen and goes right back to the previous screen. Once I restart Tablo, everything is fine.
This has happened to me 4 evenings in a row now and I notice that when Tablo is in this state it is also missing all recordings it should be recording until it is resets. Something is definitely wrong since the last firmware update.
Actually, looking over the thread above again more carefully, it seems like a lot of people are having this exact problem.
Support, will you fix this in the next firmware update?
Could be a hard drive issue - have you tried running your Tablo with another USB HDD?
@belgiangenius @TabloSupport has said they have been working on this and it will be in the next firmware upgrade. It is a pain because you don’t know when it happened… Maybe a Last reboot time? or a Uptime counter in the settings screen would be nice
@belgiangenius you’re right, recordings don’t record after the Roku interaction causes the Tablo to require a reset. Good for you in sharing your experience here.
I had similar issues with my first 4T TabloTV
- Constant rebooting on Roku 2 ethernet connected
- Constant buffering on Roku 2 ethernet connected
- 1/4 of above two issues as bad using Airplay to AppleTV but still not acceptable.
- 1/3 of reboots required unplugging TabloTV as pushing blue rest button did nothing (Blue lights stayed on solid, not blinking as it should on reset)
- the box was quite warm, warmer than 18W should feel (I’m a EE) so I put ice in a bowl on top of the unit and the buffering and hangs “dramatically” improved until the ice melted.
Clearly a defective unit.
David replaced my 4T TabloTV. The replacement is 1000x better, but the above issues still occur. I have to blue button reboot the TabloTV about every 3 days and once every 10 days or so unplug to reboot as blue reboot button does nothing.
These issues are clearly firmware issues, but that is good news! They can be fixed (unlike the hardware issues that their competitor SimpleTV has with their boxes. I had SimpleTV 2 and the list of hardware issues is too long to discuss here) but it takes time to debug and come up with what I suspect will be both kernel and Roku app solutions.
I write software (25+ apps in the Apple Store) so I know software is hard, even with an unlimited budget (if you are an Apple Dev as I am, you know the many frustrations we have with Apple’s SDK), which TabloTV doesn’t have.
Their AppleTV app I have found to be much more stable with little stuttering and very little handshake interaction to cause any TabloTV box reboots. I believe most of the hangs and reboots to be caused by communication interrupts on the Roku side that the TabloTV try’s to gracefully handle, and does so much of the time, but isn’t able to 100% of the time! leading to lockouts and reboots.
If you are frustrated with your Roku /TabloTV crashing, and can afford a $75 refurb Apple TV (and you already have snow iPad, iTouch or iPhone) I would recommend you give up on the Roku find now. Any Roku user knows of all the firmware issues with Roku 2/3 independant of the TabloTV that causes it to reboot daily all by itself.
With TabloTV now having a full time Roku coder, I have no doubt they will get the Roku solution much better, but due solely to kernal issues in the Roku, I doubt it will ever be as solid as the AppleTV and Airplay solution, because of Apple’s better written kernel.
Just one now pretty happy 4T TabloTV owners thoughts…
I have several Roku 3’s. Some are refurbs. All solid as a rock. Not sure what you are talking about.
David replaced my 4T TabloTV. The replacement is 1000x better, but the above issues still occur. I have to blue button reboot the TabloTV about every 3 days and once every 10 days or so unplug to reboot as blue reboot button does nothing.
Yup, that sounds familiar with 2.1.16… Factory reset and this final need to reset regularly should go away. It has for me. One of the folks working with support, suggested this is due to (unexpected) upper limits being hit within the code.
I would suggest this is because Tablo does not QA with real world usage scenarios or pre-release with any real world units.
Eitherway, I accept now, that my Tablo must be like the developers units and be freshly reset to use a new firmware without “unexpected” issues occurring.
But hey… To those with the patience or willingness to reset the device regularly… Trudge on.