Has anyone had any experience with a bad tuner on the four tuner model? I’ve contacted Tablo twice where they remote in and say nothing is wrong but it has never worked right for over a year. I even tried resetting the tablo, formatting the usb, and replacing the usb with a different model. It is not a reception issue and instead it is a problem with the 2nd tuner. Whenever I go to the 2nd tuner the bottom half of the screen distorts and I’ve noticed the distortion sometimes has part of the image from the first tuner. It isn’t my device since I’ve duplicated it on ipads, windows 10 laptop with chrome, windows 10 desktop with chrome, roku 3, roku 4, amazon fire stick, nvidia shield tv, lg g3, iphone 6, and iphone 7. Even wired it does the same thing. Rebooting makes no difference on the tablo.
So here’s an example.
I pick fox 4 - perfect picutre (tuner 1)
I next pick cbs 5 - distorted bottom picture (tuner 2)
I next pick abc 9 - perfect picture (tuner 3)
I next pick cw 29 - perfect picture (tuner 4)
I next pick 38 - perfect picture (tuner 1)
I next pick ion 40 - distorted bottom picture (tuner 2)
I next pick cbs 5 - perfect picture (tuner 3) This was distorted back when tuner 2 was used.
I next pick 62 - perfect picture (tuner 4)
I next pick fox 4 - perfect picture (tuner 1)
I next pick abc 9 - distorted bottom picture (tuner 2) This was working on tuner 3 above
I tried eliminating any amps. I’ve tried splitting the signal 3 times before going to the tablo. I’ve tried two different amps and 2/3 splits. Doesn’t make a difference splitting or adding amps and I have a roof mounted antenna with less than 20 miles from the towers (slight hills between towers. Not enough to destroy signals but we don’t have signals so intense a paperclip can get them) Using tvs with the same split as the ablo I am roughly in the 78-90 reception strength on all channels on the lg tv in the same room as the tablo.
I’ve asked if the tuner 2 can be disabled as that would fix everything but no one has offered to do that for me. Very annoying. You can’t watch a channel and record at once since the recordings are always garbled at the bottom due to the tuner glitch. You can’t record two programs at once either since one recording is always messed up unless you proactively start flipping through channels 10 minutes before the times start. We are watching Hulu 95% of the time as a dvr. As a whole home one person watching tv it works but as a dvr it is MAJOR problem.
I’ve tried turning off for a week the fast startup. I tried tuning on fast startup for a week. Each day I tried different resolution bitrates to see if anything changes. 720p 3mb is a little faster performance wise but nothing between low to high in bitrate makes any difference on the 2nd tuner issue.
I swear there are times I want to break this thing open and rip out the 2nd tuner but my luck it bricks it because it can’t find tuner 2 or if I opted to move the parts from tuner 4 to tuner 2 with my soldering skills. I wish we had more options in this box to change the tuner order or disable a tuner in the dvr.