CBS has moved from 12.1 to 16.4 in my market. I found the new channel, but the guide is no longer correct for either channel. I did reload on guide data a couple of times. No help.
Is the Guide coming from Internet somewhere and not OTA? If so, how long should I expect it to take to be correct.
Join the club… there are at least 6 local markets this has happened to and most of the TV providers have failed to correct he channel assignments and program guides in a timely manner.
Tablo gets its program guide data from gracenote.com. Enter your zip code here to see if Gracenote has the right data for your area. TV Listings- Find Local TV Listings and Watch Full Episodes
If Gracenote’s data is correct call Tablo’s support number and give the poor call center staffer an earful. You could also vote for this feature request. PARITY - ALL APPS - Manual Recording (date/time/channel)
Gracenote has ALL the correct info for my location.
Sadly I have not had a single positive experience with Tablo support but exceptional response from Tablo here on this forum.
I’m hoping these threads will get action.
Hmmm. I thought you got a replacement device?
As my original locked post stated…
"I called Tablo customer support and told the woman all this and she said to return it to Walmart. Walmart didn’t refurb this Tablo did. Walmart didn’t forget the sticky strips Tablo did. Walmart wasn’t in such a hurry to package the Tablo and accessories they ripped the little boxes Tablo did. I asked to speak to a supervisor and was told no supervisor would take the call.
I tried to chat but grew weary waiting for someone live to join the chat.
I emailed Tablo support and got the same rope-a-dope I got on the phone and from the chat".
I had no success with several phone agants @ Tablo. Seems they are limited to following a script and any problem that deviates from that script causes brain freeze.
When I posted here whoever @TabloTV is contacted me or had someone at Tablo contact me and the problem was resolved.
I do have a 4th gen Tablo 4 tuner and really like it. There are a number of things that can be improved and the “feature request” here on the forum can lead to those improvements.
So did you get a replacement or not?
I’m not sure whether you misunderstanding is that I can’t write or you can’t read so let me recap from previous posts…
“When I posted here whoever @TabloTV is contacted me or had someone at Tablo contact me and the problem was resolved”.
“She said Tablo would investigate and made me an offer I couldn’t refuse. Lauren went above and beyond to make things right”.
“I do have a 4th gen Tablo 4 tuner and really like it”.
So as simply as I can put it I returned the Tablo to Walmart and I have a replacement courtesy of Tablo.