Can't view live TV due to No Hard Drive Connected


#1

I’m having an issue where my hard-drive (1TB G|DRIVE mobile USB) has suddenly stopped be seen by my Tablo. I’ve been using it for about a year without issue but in the past few months I’ve been getting errors trying to connect to it.
I filed a support issue about a month ago and they said that they saw several USB connection issues in the log and said to change out the USB cable. I ended up switching to the other USB port and it worked for a few weeks then cropped again so I bought a new USB cable and it seemed to work for a couple of weeks. Then is would only record parts of the shows that I wanted recorded (and doing that twice), so I would end up with 2 recordings with 7 minutes of a 1/2 hour show.
Then it started having issues whenever I tried to tune into a live channel. I usually have to click on the channel 3 times because of different errors that come up (“weak signal”, “no hard drive connected”, “hard drive full”) but usually after 3 tries it would work.
Now it just says “No Hard Drive Connected” and won’t let me view my recorded shows or live shows.


#2

Disconnect the hard drive, reboot the Tablo, and see if you can watch Live TV.
If you can, then there’s something wrong with the hard drive.


#3

How old is your Tablo?

I am assuming you have a USB HDD that is powered by the Tablo. There have been reports of people’s Tablo doing wonky / funky things and when they replaced their aging / failing power adapter everything went back to normal. So you could get a new power adapter from Tablo for $10 and try that.

Or get a USB HDD that has it’s own power source. I use a USB HDD enclosure that powers the drive separately. Link to the US Tablo store is below, the Canadian Tablo store is only on their website.