Settings screen says I need manual configuration. This is a fairly new router. Is there a setting I need to look at in my router setup that will allow automatic configuration? The UPNP is already enabled.
- What is your ASUS router plugged into? I sit just a modem or a modem/router combo? Please provide the brand and model of the device.
This is important as you could be using a router behind a router which will not work with port forwarding.
setup portforwarding on those ports specified in the tablo connect setup page. assign a static ip address via mac address on the router, done.
It is not plugged into another router. It’s plugged into a modem.
What is the make and model of the modem please?
When you log into your ASUS router, what is the WAN IP? I don’t need all the numbers just the first 3 sets, you can leave out the 4th set if you’re worried about privacy.
Just as an FYI, what Ports does Tablo Need? TCP, UDP or both?
As for the modem, mine is pretty uncommon. I live in a rural area and get my internet via a wireless antenna on my roof that receives from a transmitter a few miles away. Its essentially a radio. The only thing coming into the house is an ethernet cable with a power supply attached to it.
Dumb question, do I need to set the router to use a static IP? Right now it is set to Automatic.
Here is my WAN page and then the page for port forwarding. I don’t know how to set up the port forwarding. Can you tell me which numbers to put where? (from the public and private port numbers I am getting from the tablo app)
Automatic IP for WAN is fine. But go to the Status page, what is the actual WAN IP?
An IP address looks like 22.214.171.124 just in case you’re wondering
this may also help you…
and this one shows manually assigning an IP address to a device on the network using the MAC address. scroll down and look at the picture
Here are screenshots of what ports Tablo says I need to forward and how I set it up, but it still isn’t working.
Looks right - power cycle the router, wait 2 minutes then power cycle the Tablo.
Confirm the internal IP of the Tablo has not changed, that is the 192.168.1.xxx IP.
Also I have noticed that Tablo can sometimes report the ports are not forwarded properly but Tablo Connect still works, so give it a try.
You also still have yet to tell me the WAN IP of the ASUS router. If it starts with 192.168. or any internal IP range like 10.0. that is where your problem is (that you have a router behind a router). It would be great to know what the modem is for us to help.
@Nick If you haven’t already, send us a ticket. We can check your Tablo’s ports from our end to see if they’re responding correctly. Feel free to include the above screenshots (or any more that you may have) in your note.
This router may be in the multiple-NAT environment and DDNS service cannot work in this environment.
|Enable the DDNS Client||Yes No|