Got usuall offer from Time Warner Cable in the mail. TV at “Your
Preferred Price” $29.99 (remaining in legalize font) for 1 year plus
taxes, equipment, broadcast and other charges. I called to see what
channels it included and was told local channels. I asked about COZITV,
GRIT, LAFF, ION, BUZZR, MOVIES!, RTVE, REVN, METV and was told no (as
expected). I get 40 channels, which I watch 20 of due to remainder being
Spanish, infomercial, religious. I told her I’d keep my over the air
antenna since they are charging for a DOWNGRADE!
I have 4 major gripes, and they all have to do with honesty or being forthright…
No hidden fees / no per TV fees
No Long term contracts
No Introductory rates
Dont treat new customers better than long term customers
Just tell me up front what the cost really is, without a long contract and without any price hikes during that short time.
I understand the equipment needed to receive the data for each TV isnt free, so even if I am being unrealistic asking for NO per TV fee, still, show that price UP FRONT, not hidden & don’t make me “rent” your equipment and it NEVER be paid for. I would even be OK if it was a finance deal, I pay monthly but eventually it drops off.
Sure, offer me the latest greatest equipment once paid for, that’s fine, but then its my choice if I want to keep the old or start over financing the new.
In fairness, I might amend that to - Don’t treat new customers a LOT better than the old ones. I know it sometimes will take a special deal to get someone to switch, but the special deals are in many cases EXTREME.
In my case, I waited for 2 years for dish network to offer their whole home DVRs to existing customers… Had they offered it, I would have even been willing to sign a new contract or even pay a small upgrade fee & sign a contract.
Nope, I had to escalate to customer retention to even get them to offer it and then they still wanted $200…
Sad thing is, I was ready to do it, and then later that same month (just before I was about to call them back and agree), the wife lost her job… Long story short, ended up cutting dish completely and have been soo much happier!