Brand new out of the box. Nothing will connect

Support & Troubleshooting
41

Finally had to do a power-up reset and firmware update, and it is now working. Thank goodness!

1 Like
42

Glad to hear they fixed you up.

  1. What is a “power-up reset”?
  2. Which firmware are you running now?
43

While the tablo unit has an actual reset button it is unclear if this is a full power reset or a fast reset. A full power up reset would reset all the controller chips, such as the usb controller, on the mother board.

If you followed the thread on the disk problems associated with out of date disk firmware it would appear that the reset button didn’t clear the usb controller since it was in the same state as before the reset. But either pulling the usb cable or pulling the power cable cleared the problem

44

There are, I now know, 3 reset methods:
quick push - normal reset. Nothing lost
push several seconds until LED flashes - you lose your schedules and recordings
unplug power, hold reset button and keep it held as you connect power and wait for LED to flash - this seems to be a full factory reset, and I was prompted to update to 2.2.2 when I connected again. Started from scratch of course.

1 Like
45

Thanks for enlightening me.

46

Reset method #2 results in losing recordings but not reclaiming the disk space!

Is that also true for reset method #3? Were you prompted to reformat the drive?

47

Can’t really answer that as my HD was malfunctioning and I had to use a new one anyway.
Sorry

48