Able to set a recording under my account

[djk44883]

@TabloTV

In order for us to collect logs, you need to enable remote access on your Tablo. This can only be done by the customer from their end.

What Tablo does report back is simply basic health information like when the device last checked into our servers, when it was last rebooted, and what type of hard drive is connected.

Here’s the email I saved from tablo support

On Mon, Nov 26, 2018 at 12:40 PM Tablo <support@tablotv.zendesk.com> wrote:
##- Please type your reply above this line -##

Your request (52993) has been solved. To reopen this request, reply to this email.

Tablo Support - Derek (Tablo)
Nov 26, 12:40 PM EST

Hi there,
Thanks for contacting Tablo Support.

We have had a look at the log your Tablo sends to our database; it seems that the Tablo has been experiencing frequent reboots due to the hard drive disconnecting while it is being recorded to. As well, the Tablo log shows the hard drive as being 0% used. It seems as though the drive may be beginning to fail.

I recommend trying a different drive if you are able and seeing if the issue remains. If you are not able to test with another drive, we can run a test to confirm that it is indeed the drive that is causing these issues if you would like.

If you would like us to test the drive, please put your Tablo into remote access mode using the instructions listed below.

Press the reset button 3 times rapidly (3 times within 1 second).
If done correctly, you’ll notice your LED will begin blinking twice in a row, with a small pause (heartbeat mode). This will allow us to access your Tablo remotely.

The trick to remote access mode is to watch the Tablo for ~2 minutes after you try this. If the blue LED goes solid, it didn’t work and you need to try again. The most common reason for this not working is if you did not click the reset button 3 time quickly enough. This needs to be very fast.

During this time, the Tablo will work entirely normally. The session will last until of one us reboots the Tablo.

Please send us an email back if you have any questions or would like for us to test your hard drive connected to the Tablo.

Thanks,

Derek
Tablo Support
Monday-Friday 9:30 AM - 5:30 PM ET
www.tablotv.com/support

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Djk44883
Nov 23, 10:04 AM EST

TabloTV ask to mention this thread Hard Drive not detected on and off - #7 by djk44883

I get message “Hard drive temporarily unavailable” yet I can still play recordings and shows are recorded. - despite message appears to function. It’s mentioned there are logs to be checked?

Claims to know not only when it reboots… but why it’s rebooted(?) And whether or not the drive is connected and progress of recordings. Along with drive capacity or availability.

No I never put in in remote access mode for any of this. Either, as I suspect, (and eventually concluded), I was misinformed as to my good drive failing… or they’re not telling you just how much information tablo actually sends to HQ.

Do techs sometimes tell uses what they need to or what they believe they want/need to hear? This support ticked was initiated from here - Hard Drive not detected on and off - #8 by TabloTV

Really just want to know what our tablo’s know when there are issues, instead of getting what now seems to be FakeLogs