A Message from the CEO Re: Subscription Account Changes

@djk44883 Not sure where you live or what companies you deal with now a days but I come from a time when “The customer was always right”. That is not the times we live in now unfortunately. We live in a time of price gouging, hidden monopolies and customer oppression. So to see a company admit a mistake and make it right by their customers instead of posturing a “screw them” mentality is quite refreshing.

It was more generalize for the populous in context with the entire message, sorry for the misunderstanding.

I am generally “anti-corporation” views. The customer always being right probably diminished with the entitlement generation type of perception much of our society has. The information appears to show they knew what they were doing, or suggest, it was obvious it wouldn’t work, and the decision was made regardless. Then damage control.

Sure it was great they straightened it out, but does that heal the wounds? You know what they are capable of doing. They just need to make it look shinier next time.

It’s like a flash back to the 1960’s. Power to the people. Down with the establishment. I had to run to my closet and pull out my old protest clothes.

They didn’t fit anymore. Plus I’ve actually grownup.

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I bought my TABLO DUAL LITE on Sept 11th of this year, and bought the lifetime schedule subscription. I still use a 8-year-old ChannelMaster, but hate the free 1980’s style Schedule Guide.

At 74-years old, and on just Social Security income, $150 for a lifetime subscription was like buying a large bunch of expensive ripe bananas.

I really love the Tablo’s scheduling, but now that I’m about to also purchase a QUAD, and another large external hard drive, the costs are intimidating.

Is it a reasonable request to inquire about a ‘senior’s’ discount on a second, or even third, Tablo Lifetime schedule subscription in the household? (Perhaps $100 for the 2nd & $50 for the third and subsequent Tablos?)

Perhaps even better if Tablo allowed people to “gift” subscriptions. I imagine many might be willing to donate.

Maybe ~ $5/mth would be more manageable… one yellow banana at a time perhaps. :neutral_face:

In less than 2 months you already regret jumping in for an entire lifetime so early, so many “think” it’s a bargain with out thinking. They can pay a couple months before jumping in “for life”.

As mentioned above, you can transfer your lifetime subscription to the new QUAD but you can’t apply it to both the DUAL LITE and the QUAD at the same time.

If you’re only planning to use one of the DVRs there should be no additional expense.

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maybe, put your current large drive on your new quad, and purchase a less expensive smaller one for the dual lite, since you’ll most likely be recording less comparatively.

@TabloTV

I got a few months of service for my parents back in 2018 to test the DVR service. They eventually went with TiVo, but we’ve watched their service and future steadily decline. Since, they have made there way to Fire TV Recast, which is cheap and works well, but they are starting to think Roku may simply be the easier and more app-friendly of the platforms.

If they switch back to Roku, and thus consider a return to Tablo, we would still fall under the group of customers that can have multiple Tablos on a single subscription since we had been customers long before the aforementioned cutoff date, correct? I couldn’t quite tell since it wasn’t mentioned as to whether or not you needed to be an active, current member throughout the present, or just that you had to have an active sub at some point before that date.

Thanks in advance!

@dcburnquist

Actually it’s right there in the first post. You need to have an active subscription, and created before March 7, 2019. You don’t currently have an active subscription as of today, correct?

Hmm, really? It doesn’t seem to indicate anywhere that you would need lifetime. I’m sure there’s some that do annually just in case, and I doubt they would be excluded from this, but I could be wrong.

EDIT: I edited my post, but I’m starting to think I misread it. I thought it meant you would have had to have an active subscription at some point prior to that date. Now that you mention it that way, though, it sounds like you need a subscription that was active throughout the time from prior to the date up until now.

Yeah I don’t think it’s lifetime either, but according to the post you need an active subscription. If it’s not active, regardless of when you were subscribed previously, then it’s not eligible for the grandfathering as it’s written above.

Maybe Tablo will make an exception for you.

it it NOT limited to lifetime subscriptions!.. I had a monthly and just added a second [edit] tablo to my account [/edit], then changed to annual and am still pre March 7 if I want to add more.

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Yep, I’m with you on this now. This is all ‘just in case’ anyway, but maybe I’ll just have to wait for Tablo to eventually roll out a more family-friendly 6-tuner (maybe they’ll get one to market before HDHR :rofl::rofl: with their massive delays and empty promises).

See that’s the strange thing. Even that quoted part isn’t clear as to meaning active since before March 7th. In fact, it quite clearly states you simply had to have an active subscription at some point prior to March 7th. I’m not sure if they simply chose poor language, or if in fact returning subscribers are grandfathered.

Well, if you go to the top, it was in response to a specific question… specifically about if you really needed a lifetime type.

ok, here’s the trick question - at what point is a $150 lifetime subscription considered inactive? week? month? 6mths? 1 year? or the length of your life?
I haven’t actually checked, is there a disclaimer about active lifetime? Oh, my lifetime expired? So, now you can buy a second life? Isn’t that kind of absurd?

Oh, no I’m right with you. I’m only saying that their language makes the more crucial part of my question foggy. I agree with you that lifetime isn’t required, but what’s still uncertain is whether you needed a once-active sub, or a still-active sub. I was only pointing out the murkiness of the wording in the excerpt you unearthed.

I meant active monthly or yearly subscription.

By definition a lifetime subscription is always active, it’s tied to the user, so it’s until you die.

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