Young and restless not recording

I have been having problems getting y&r to record for my wife. It shows up in the library as being recorded but is black on the picture of the program and will not play. Bold and beautiful records just fine but not young and restless. Ive updated the channels and cleared the cache. I guess I can adjust the start time for b&B bor an hour to see if it will record y&r.
any ideas
Thanks

Hi @jjoos99 - Sorry to hear you’re running into this.

What compatible app/device are you running into this problem on?

Are you able to play the Y&R recording on a different device? Or does it have the same symptoms on every platform?

Everything records and plays just fine other then this one program. I did a total reset today and will know monday if it records. I’ll post up again if it isnt fixed.

Mine wont give me a way to schedule the series, only the episode, whats going on now?

Interesting. I checked mine and it appears you’re missing this dialog box. You might want to check the @TabloTV post above on their questions to @jjoos99.

We’d recommend contacting Tablo Support, they should be able to help.

Lol right, support looks rather busy, i fixed the problem, i got a zapperbox

so I did a factory reset and lost my wifes recordings but setting up everything from scratch fixed the problem so far.