Why Can't I select or play recorded shows on Gen 4

I have the Tablo generation 4 and I can’t select recorded shows to watch but I can watch the latest episode. Reset didn’t help. I’m ready to return it to the store.

Might find answer here. Can’t play any recorded shows. Was able to watch 1 show live while it was being recorded but can’t play the recording - Tablo Apps / Amazon Fire TV & Android TV - TabloTV Community