Very slow startup for the new Tablo app on Apple TV (4th gen) with legacy Tablo device TV

It takes more than 30 seconds for the new Tablo app to launch on our Apple TV. Annoying, isn’t it!

I reduced the number of channels. We now have over 700 GB of storage space for recordings and 15 GB on our Apple TVs. I reduced the number of channels from 32 to 16. No change.

Tablo Support is telling me to clear my TV’s cache!?!

We have two TVs, each with its own Apple TV, and the Original Tablo 4-Tuner device. The Apple TVs and the Tablo are connected to the network via an Ethernet cable. AppleTV firmware has been updated to the last version.

I don’t know how I can clear my TV’s cache other than by turning off all the devices. I’ve also turned off my entire network! I mean POWER OFF everything. Next step: turn off the main circuit breaker in the house!

The Tablo app on both Apple TV units still takes about 30 seconds to launch, compared to at most 4 seconds for the app on my iPad.

We also have a third TV with a Roku Stick. The Tablo app on that device launches in about ten seconds. That’s definitely less annoying than the 30 to 35 seconds it takes on the Apple TVs.

Are we the only ones?

Hi @SLeclerc,

Sorry you’re running into that.

This article has instructions how to clear the App cache on numerous devices: Tablo TV App Cache - How and When to Clear It.

As mentioned, I deleted the app from my Apple TV and re-downloaded it from the App Store.

No change—the startup time is still just as long. On my iPad, it’s almost instantaneous, taking at most 4–5 seconds.

As for the old interface on my home computer for Tablo Legacy, the startup time is what it’s always been: relatively short and definitely more stable in terms of functionality. So much so that I’m tempted to switch back to that version on all my devices.

Not familiar with Apple TV, but is it connected with ethernet cable from router to TV or WiFi? I ethernet try a different cable. I have seen scenarios where ethernet cable go bad. Also what type of internet service do you have?

My Apple TV is connected with an Ethernet cable, but the problem also occurs when I connect via Wi-Fi (I’ve tried that). So, in my opinion, it’s not a cable issue. I use Bell’s service, but it’s not fiber optic. In any case, the startup on my iPad and iPhone (via Wi-Fi, of course) is almost instantaneous: if I had a service issue—which can happen—I’d have the same problem with all my devices! Also, I have a Roku Stick on a third TV where I don’t have this slowness issue: it boots up in 10 seconds or less.

Therefore, it seems to me that the problem lies with the Tablo app for Apple TV or with the Apple TV itself. Given the amount of movies we watch via Crave, Netflix, Amazon—you name them—if there were an issue with the internet service or the Apple TV, we would have noticed it long before installing the new app.

Yes, I deleted the app from the Apple TV (including the data on iCloud). No change: it’s still just as slow.

Yes, I deleted the app from the Apple TV (including the data on iCloud). I reinstalled the app on both my iPad and my Apple TV. No change: still the same slowness with the Apple TV.

After several hours of testing and wasting time, here are my reviews.

On my iPad and iPhone: The Tablo Legacy app and the Tablo app work very well with our Original Tablo 4-Tuner. Both apps are installed. We can switch between them: they can coexist on the same device without any issues. You might say that coexistence isn’t really necessary! In short, it works. The new app is a nice UI refresh for our old Tablo device (a good 12 years of loyal service). No slowness issues—I’d even say it’s faster with the new app.

HOWEVER, I can’t say the same about my experience with the same apps on our two Apple TVs, which are connected to their own TVs. That’s where things go wrong!

We use Tablo much more on the Apple TV than on our iPad. At first glance, the UI is a nice change, but you quickly notice how slow it is to start up. There’s nothing I can do—I’ve tried everything (using Ethernet cable and using WiFi, clearing the cache, reinstalling, and following every piece of advice I’ve received). I almost asked my State Power Company (Hydro-Quebec) to shutdown the province… that tells you everything!

The SLOWNESS remains an IRRITATION: a 30- to 35-second wait for startup, with the message “Getting free shows and movies…” displayed. I’m not quite sure what it’s looking for, but if it’s something other than a standard OTA update, it won’t be able to find it if it’s only available in the U.S. Afterward, you notice some odd behaviors—sometimes rapid flashing as if it were trying to update information, scanning channels, and ultimately failing to update the selected channels. The software seems to have lost its way. I finally managed to save my channel selection so that I could actually access what I had chosen. I had to try more than once.

Given these annoyances, I was desperately trying to use the Tablo Legacy app, which definitely can’t be installed on a device that has the new Tablo app. It says the device hasn’t been paired for a while, even though I can access it through either app on an iPad. We try pairing again—sometimes it doesn’t see the device on the network, sometimes it sees it but can’t connect. But from the iPad, everything works perfectly! In short, I can’t go back to using Tablo Legacy. Deleting and reinstalling the app didn’t change anything.

After lighting a lantern at St. Joseph’s Oratory and hanging my rosary on the clothesline while reciting prayers , one last try late in the evening, and I manage to reinstall both apps, launch them, and eventually one or the other recognizes our device. Eureka! It took barely a few minutes. I launch one, close it, launch the other, only to end up with the same problem: it no longer sees the device. Honestly, if God exists, he must be mad at me! So there’s a conflict between the two apps running on the same device. But on my iPad, both apps work perfectly fine.

I deleted everything (which clears the cache), forced a restart of the Apple TV, and finally got the Tablo Legacy app working—all without installing the other one.

In short, the latest Tablo update combined with the latest Apple TV update is causing a lot of problems. I’m not about to try that again anytime soon!

The coexistence of the two applications (Tablo Legacy App & Tablo 4th gen App) worked very well on my iPhone and iPad… No, it was yesterday.

And now, everything is going wrong! Not able to load most of the past recordings, and even some recent ones on both app, (AppleTV, iPad, iPhone). Strangely enough, the device manages to find some of them. Don’t tell me to reset everything: it is already done.

And to make matters worse, after updating the device to firmware version 2.2.58, it rolled back to firmware version 2.2.42. The Tablo 4th Gen app obviously won’t connect to the device anymore, and the Tablo Legacy app tells me the firmware is up to date??? Will it eventually wake up and update to version 2.2.60? I’m not reassured by this transition, given all the issues we’ve been experiencing for the past week.

Questionable technical support: it’s pretty clear that an automated system is responding to us, but the problem is that said system doesn’t save the last responses it sent, so it sends the same instructions more than once…

We haven’t heard from you recently… We apologize… For your issue, do this… yes, that’s exactly what you wrote to me yesterday as well!

The service used to seem more professional in the past. Which leads me to believe they want to phase out support for the Tablo Legacy. As a QA, I’ve seen better: I’ve never encountered firmware this problematic!

A ticket has been opened… I can’t wait to see what Jade finds this time!

I reported an issue with the two Tablo apps running side by side on Apple TV since the update to firmware 2.2.58 in another thread.

It seemed to me that the coexistence of the two applications (Tablo Legacy App & Tablo 4th gen App) worked very well on my iPhone and iPad…

No, it was yesterday!

And now, everything is going wrong! Not able to load most of the past recordings, and even some recent ones on both app anywhere (AppleTV, iPad, iPhone). Strangely enough, the device manages to find some of them. Don’t tell me to reset everything: it is already done.

And to make matters worse, after updating the device to firmware version 2.2.58, it rolled back to firmware version 2.2.42. The Tablo 4th Gen app obviously won’t connect to the device anymore, and the Tablo Legacy app tells me the firmware is up to date??? Will it eventually wake up and update to version 2.2.60? I’m not reassured by this transition, given all the issues we’ve been experiencing for the past week.

Questionable technical support: it’s pretty clear that an automated system is responding to us, but the problem is that said system doesn’t save the last responses it sent, so it sends the same instructions more than once…

We haven’t heard from you recently… We apologize… For your issue, do this… yes, that’s exactly what you wrote to me yesterday as well!

It leads to me to believe they want to phase out support for the Tablo Legacy. As a QA, I’ve seen better: I’ve never encountered firmware this problematic!

A ticket has been opened… I can’t wait to see what Jade finds this time!

Sorry for your furstration in this @SLeclerc,

We did tag Tablo Support on this. They’re looking into it further.

Hi @SLeclerc ,

We discussed this with Tablo Support.

They didn’t see any indication that the firmware rolled back on it’s own. Is it possible you might have rolled it back during your troubleshooting?

As it stands right now, the best option is to wait till .60 is rolled out to you and appy that. If you find that you can’t load your past recordings again on Apple TV and iOS, please let us know.

If I myself caused a rollback to the previous version, you’d have to tell me how I managed to do that. I’ve restarted the system, but I don’t think I performed a factory reset to restore the manufacturer’s default settings. If that were the case, I think I would have lost all my current settings. I didn’t have to reconfigure the entire device as if I’d just taken it out of the box. I didn’t have to scan the channels, and I didn’t disconnect the drive. Furthermore, I have the impression that I would have lost much more information.

My device has been updated to firmware version 2.2.60 today.

The slow startup time on the 4th-generation Apple TV app is still sluggish compared to my iPad, which is nearly instantaneous. I deleted and reinstalled the apps.

I can still see the entire index of my recordings (of which there are many). Most of them no longer load, but some older recordings do!… It looks strangely like a corrupted index. But…The Tablo app doesn’t detect that the drive might be corrupted: there’s no button that would let me format the drive if it detected corruption. « Hard Drive Ready »

Right now, recording is working. Coincidentally, I recorded a movie last night that I’d already had on my drive for quite some time. Tablo shows me in the library that it has two copies of this movie: the one from yesterday that I can watch, and the other one where there’s nothing. The screen stays black with a progress bar and the movie’s runtime displayed, but without the movie itself.

A Factory Reset would have indeed wiped out everything.

We’ll talk to the product team about the possible corrupted index.

That’s actually one of my questions.

As mentioned on support.tablotv.com:

“How to Factory Reset your Legacy Tablo When Using USB/SATA Storage”

It states that a factory reset will result in the loss of all recordings. It’s like a big flashing red warning. It’s written so many times that you’d have to be blind not to see it before starting the procedure.

In short, if I had performed a factory reset, on the one hand I would have lost everything. On the other hand, my device would have remained on its current version 2.2.58 and not reverted to 2.2.42. And I understand that if any recordings had remained after the factory reset, a maintenance task would have run to finish cleaning up overnight or at least after the procedure.

It’s been more than a day since I first noticed this problem.

Based on what I’ve seen, it seems to me that the index needs to be rebuilt. If that’s the case, it appears that sometimes it works and sometimes it doesn’t, and the drive needs to be reformatted. There are various accounts from different sources…

As mentioned earlier, my device doesn’t offer me the option to format the disk or allow me to do so. The disk is shown as ready. I’ve read a lot of information, but before trying to recover, I’m waiting for your advice.

P.S.: The error is Playback Failed The operation couldn’t be completed. (CoreMedia ErrorDomain error -12889.)

Dear @TabloTV,

Well, in the end, I decided to give up on the whole thing. Something tells me you would have probably told me to do a factory reset and reformat the hard drive again. As a result, I would have lost hours and hours of recordings, mostly movies.

So, that’s what I did! It works like a charm. As a bonus, the issue with the Tablo 4th gen app taking so long to start up is resolved. The device did indeed retain the current version, 2.2.60.

I can’t quite explain why the device considered the hard drive ready when the problem seemed to be its index. Apparently, it was corrupted, and it looks like there was no way to fix it other than by reformatting it. I did better—I swapped it out for a new one I already had. The device detected it and formatted it.

Several questions remain unanswered:

Why did my device revert to version 2.2.42 this week even though I had updated it to firmware 2.2.58?

What caused the slowness I experienced when launching the Tablo 4th Generation app?

Only a specific, manual rollback process would pull the firmware back to 2.2.42.

As for the slowness, we’d need to dig into the logs to find the specific cause. The factory reset would have cleared those. Even so, we’re glad you’re not experencing those problems anymore @SLeclerc.

@TabloTV: The source of the problems seems to be the hard drive. However, as far as slowness is concerned, the issue only occurred with tvOS. The slowness on the Roku (third TV) wasn’t nearly as annoying. On iOS, it was instant! So I don’t see how the hard drive could be the cause. Regardless, the slowness disappeared after replacing the hard drive. In fact, I deliberately chose a different hard drive instead of reusing the same one after formatting it. Let’s call it maintenance!

It does run like crap in Apple TV.