Using Roku box. Ever since your update a few weeks ago, the TabloTV will disconnect MULTIPLE TIMES PER DAY, and kick back to the channel guide when watching live TV, multiple times per day. Pulling the power plug on the TabloTV is the only fix, then it takes 5-6 minutes before it will reconnect, if it does at all, which it usually doesn’t. I have to open the TabloTV app on my iPad, which connects almost instantly, THEN if I try the Roku again, the TabloTV will “be found” and connect.
@kennetherinyoung - Sorry to hear you’re having issues with your Roku/Tablo integration.
I have also had problems with Tablo starting to lose connection several times a week. Access is through Roku and while watching a live channel it will stop and go back to the channel guide. Attempting to select a channel will result it a Tablo can’t be found message. The blue light on the Tablo typically starts flashing at the same time. The only solution has been to unplug the Tablo, wait a minute, plug it back in and wait for it to reboot.
Similar behavior with my Roku 3 and tablo twice in two weeks. This last time after the Roku was streaming live TV all day.
If I put a dish of ICE on top of the TabloTV, the problems mostly disappear
@kennethervinyoung, aside from condensation being a concern… what does “mostly disappear” mean? I have lock-up issues (two, in three weeks) that I cannot predict. My ice would melt before I had any statistically significant results. Are your lockups so frequent that you can predict them? Did they completely stop with cooling or just not as many?
My support request is closed. My problem was identified as a known issue being addressed in a firmware update. I was told that it is not caused by any user behavior.
I have the same issues with the Tablo and Roku 3 as the original poster. I’ve been assuming this was an issue with the Tablo itself - but this only appears to be an issue with the Roku channel. When Roku tells me it can’t connect or failed to open stream I’m able to view that same stream on my iPad.
Yes, I have the same results. In fact, once I “connect” via the iPad or iPhone app, then the Roku app will “magically” connect.
Was there ever resolution to this issue? I’ve been having very similar issues and attributing them to hard drive issues since I’d get the “No hard disk” message. But tonight when it happened I could not connect from my android phone app right away and when I looked at the tablo the light was flashing like it rebooted itself. I’m now wondering if that’s what’s happening and the “no hard disk” is a symptom of the reboot issue… I’m using 2.2.2 and support tells me I shouldn’t be having these issues…
Thanks for any insights.
If the Tablo is flashing slowly that means it is not getting an IP from your router.
- Can you please hard wire the Tablo to your router.
- Can you also configure DHCP Reservation for the Tablo on your router. This will ensure the Tablo receives the same IP from the router at all times.
- What is the make and model of your router?
Doing the above have resolved issues discussed in this thread.
Unfortunately all of that is already done. The router is netgear nighthawk r7000. I have no issues with any other devices on the network. And to be clear, it only flashed for a couple seconds like it normally does while it’s booting. The point I was trying to make is that it appeared to be finishing a boot cycle.
Last night I also decided to quickly pull power and then reply in the tablo. I was able to replicate the “no hard drive” behavior by doing that.
What did you do last night to replicate the issue?
Basically jiggle the power cable such that it came slightly loose and lost power and the powered on. When it booted up the hard drive was missing. I then pressed the blue reset button and it fixed it. I only did it once since others wanted to watch TV so it’s certainly not statistically relevant but I wanted to mention it.
Can you replace the power cable on the HDD?
What is the make and model of the HDD you’re using?
It’s not the hard drive or its power cable. I removed and reinstalled the tablo power. And when it booted up the hard disk was missing. I am theorizing that my hard drive problem is really a symptom of the tablo crashing and rebooting or a quick power event that makes it boot uncleanly thereafter until the tablo is reset.
That’s not normal - you shouldn’t be able to wiggle the Tablo power cable and have it turn off and on.