Updating dual hdmi

Dual hdmi
Updating tablo
Stuck for 1hr in step 1 of 3 “preparing”
Previously went through step 1 of 3 “downloading”

@Jwebb901 - Hrm… sorry you’re running into this.

Can you give support a ring at 1-844-822-5688?

We’d like to collect some logs from your Tablo to find out why the update got stuck. They’ll give you a hand making sure it processes correctly once we’ve got them.

UPDATE -

We’re around till 5:30 p.m. ET. If you can’t give us a ring before then, feel free to reboot and try again. We would like to get those logs though.

Rebooted
Firmware 2.2.31
Still shows “update available”.
?

Do you see this screen? If so you can try the update again.

Yes screen comes up and I select “update” and it bounces right back out.

Maybe try a different client? (Roku, PC Browser, etc.,)

If another device doesn’t do the trick, do give the team a ring at 1-844-822-5688.

That way we can get some logs to see what’s happening and make sure the update goes through for you.