Stuck for 1hr in step 1 of 3 “preparing”
Previously went through step 1 of 3 “downloading”
@Jwebb901 - Hrm… sorry you’re running into this.
Can you give support a ring at 1-844-822-5688?
We’d like to collect some logs from your Tablo to find out why the update got stuck. They’ll give you a hand making sure it processes correctly once we’ve got them.
We’re around till 5:30 p.m. ET. If you can’t give us a ring before then, feel free to reboot and try again. We would like to get those logs though.
Still shows “update available”.
Yes screen comes up and I select “update” and it bounces right back out.
Maybe try a different client? (Roku, PC Browser, etc.,)
If another device doesn’t do the trick, do give the team a ring at 1-844-822-5688.
That way we can get some logs to see what’s happening and make sure the update goes through for you.