Update channels failed but received signal

Hello, I’m still receiving signal from antenna, but I can’t detect any of those when I tried to rescan channels list…

Hi @fadesmarais,

Is your Tablo picking up any signals at all from your antenna or are there only some channels it can’t find?

yes, i can record actual channels but I can`t retest my signal to reajust my extenal antena to refocus signals

That is strange.

What happens when you try to watch live-TV, over-the-air, from your guide?

its works for stronger signal that is why I want to rescanned and readjusted my antenna

What device are you using with your Tablo?

Does the same thing happen when you try to scan from your phone app?

Same problème on all devices. I disconect Power and Reserved no thing changed

Sorry to hear that. It’s very strange.

I would suggest touching base with the support team making sure to share this thread and explain what you’ve already tried: https://support.tablotv.com/hc/en-us/requests/new?ticket_form_id=9864145471124